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Question: activation lock

so I brought a iPhone 6 the other month, both m and the owner have tried to get it off, shes also was kind enough to change her password so I could give it a shot myself but I couldn't get on it. she took both find my iPhone and icloud off but now we are stuck on what is going on?

iPhone 6, iOS 11.2.6

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Mar 13, 2018 11:33 AM in response to littletinka In response to littletinka

Activation Lock - Turn off Find My iPhone

Have her take the device, the original purchase receipt, and a photo ID to the nearest Apple Store.

Genius Bar Reservation US

or contact Apple ID Support. They will need to see the receipt also.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.

Apple Support using Twitter

Mar 13, 2018 11:33 AM

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Question: activation lock