Screen with warning of Virus and malicious applications pop up screen

Hi,

I got this message today on my Mac OSX, is it legit? Should I call apple support? I called and someone with Indian accent answered. Thank you!

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MacBook, iOS 10.3.3

Posted on Mar 14, 2018 7:01 AM

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Posted on Jul 18, 2018 6:33 AM

Started when I got notice to update Flash player.

That wasn't Flash. You installed a newer forum of malicious adware that intentionally blocks access to certain sites. All in the attempt to prevent you from removing it and believing you need to call whatever crook's phone number is displayed.


In the future, never, ever believe any site that tells you to update Flash, Java, that you need a codec, or anything else that comes from them. The one and only place to acquire Flash is from Adobe. Java from Oracle (for the latest version), or Java 6 from Apple.


Restart the Mac in Safe Mode (restart and hold down the Shift key). This will prevent all but the most basic OS functions from loading. From there, you'll be able to download and run MalwareBytes for Mac. It will look for, and offer to remove any garbage it finds.


The screen may flicker or draw with strange looking horizontal strips as Safe Mode boots. That's normal since the OS is using a very generic video driver instead of the one meant for your graphics hardware.

47 replies

Jul 18, 2018 6:23 AM in response to venitamca

Can the hackers/phishers do anything nefarious with my iPad now that they have my serial number?

Not a whole lot.


They can possibly use it to sell a stolen, activation locked device by using your serial number. The buyer will try to look up information on that unit and find nothing wrong since it's your device and not the one the crook is selling. But even so, trying to even just find a history of info for a given serial number isn't easy.


Or, they could try to convince Apple the device is theirs and was stolen, hoping Apple will blacklist its IMEI or get the unit locked. If they succeed in that (and Apple shouldn't comply without real proof the device belongs to them), they then may try to contact you to extort a ransom to release the device. Something they can't do no matter how much money you fork over. On the very unlikely chance this would even happen, just bring the device in to an Apple Store with your official sales receipt to get it unlocked.

Sep 5, 2018 3:11 PM in response to swrs

I got the same screen, and at the same time files were downloading on my desktop. It started when I used Safari to search for a recipe, and clicked on one. The files downloading were titled "unknown" and probably had a suffix of .download. I had to force quit safari in order to stop them downloading, then I went into finder to move all the files (thousands of them) to trash. Then I emptied the trash. That got rid of the files, and I shut down for a while. When I booted up again, everything was ok until I opened Safari again. Then it started all over again. So the problem has to be in, or triggered in, Safari. How do I get rid of it?

Nov 11, 2018 12:53 PM in response to swrs

Hey, I had a similar screen pop up. I use a streaming site thats a little sketchy for sports, when you click play it redirects to another page. It is the fake apple website that says you have a virus. I know its fake and always close the tab and then you can actually play the stream. Yesterday I missed the x to close the tab and clicked the page. A bar came down saying I had viruses attacking and my Mac started a continuous beep. It also started to download 113 document titled unknown. A legitimate tab came up and I paused the download, then restarted the MacBook. I then cleared downloads, safari cache, and history. Nothing else has happened and I ran Bitmedic from the App Store, it only found 1 malware in a very old email. Is my Mac ok then? is it safe to do online banking and stuff?

Nov 11, 2018 4:01 PM in response to Kurt Lang

Hey, I had a similar screen pop up. I use a streaming site thats a little sketchy for sports, when you click play it redirects to another page. It is the fake apple website that says you have a virus. I know its fake and always close the tab and then you can actually play the stream. Yesterday I missed the x to close the tab and clicked the page. A bar came down saying I had viruses attacking and my Mac started a continuous beep. It also started to download 113 document titled unknown. A legitimate tab came up and I paused the download, then restarted the MacBook. I then cleared downloads, safari cache, and history. Nothing else has happened and I ran Bitmedic from the App Store, it only found 1 malware in a very old email. Is my Mac ok then? is it safe to do online banking and stuff?

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Screen with warning of Virus and malicious applications pop up screen

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