Question: Pre-ordered book in iBooks
I pre-ordered a book through iBooks last week. It's official release date was March 13, 2018. Yesterday. And yet, I still do not have access to the book. When I wrote to Apple Support for help, they just told me — in an email equivalent of a shrug — that the author must not have actually released the book, and I'll just have to wait. Are you kidding me with this? If I get onto the iBooks Store website (without logging in) I can see clearly that the book has been released and is now available for purchase.
When I go into my account, it lists the book as "Purchased." When I go into my Library, it lists the book as "Pre-ordered." But the only help I get from Apple Support is "it must be someone else's problem."
How do I get access to my book?
iBook, iOS 11.2.6