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Question: iPhone X goes into Silent mode by itself

Hello,


My iPhone X will go into silent mode by itself. Looking at the settings, nothing has changed and would indicate all sounds are still on, however, I'll not receive any sounds notifications, ringer and alarms are off. The button on the side of the phone is not in silent mode either. The only way to restore sound is to turn the phone off and on again.


Anyone have any ideas?


Thanks

iPhone X, iOS 11.2

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Mar 15, 2018 2:32 PM in response to eddie00001 In response to eddie00001

Hello eddie00001,

Thanks for reaching out to the Apple Support Communities.

I understand that your iPhone X will go into silent mode by itself. Do you have any third-party apps installed that could be causing this?

If after confirming that nothing third-party is causing this issue, I would suggest a reinstall of iOS to see if that helps.

First, use this article to make sure that you have a backup of your iPhone: How to back up your iPhone, iPad, and iPod touch. Then, use this article to reinstall iOS: If you can‘t update or restore your iPhone, iPad, or iPod touch. Note: This article is intended to be for a different issue but following steps 1-5 will help you reinstall iOS without erasing data.
Let me know how it goes.
Regards.

Mar 15, 2018 2:32 PM

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Mar 16, 2018 2:10 AM in response to AviZS In response to AviZS

Hi AviZS, yes I do have 'Do not disturb' set up, however, this does not appear to be the cause (my guess that is), as this issue of the phone going into silent does not correlate with 'Do not disturb' as it happens at random times throughout the day, I've not seen a pattern yet. Also, even with that active, the alarm function sill works (unless the phone has gone into silent).


Jameson.h - I'll give you suggestion a go


Thank you both for replying

Mar 16, 2018 2:10 AM

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Question: iPhone X goes into Silent mode by itself