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Question: Why can I not update my payment details?

A few days ago I went to update an app that I have in my phone and when I went to update the app my phone then asked for me to update my payment infomation when it has been the same since I have had the phone(2-3 years). When I go to update and put my payment Infomation into my phone again it then advised me that the details have been declined. I now cannot update or download any apps at all, I also have games which I have spent years playing with friends from around the world which I now have no access too can someone help please.

Many thanks.

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See if this support guide can help you:

If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - Apple Sup…

If your issue still persists, contact iTunes Store Support directly, using this form:

iTunes Store - Contact Us - Apple Support

Regards

Giulio

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Mar 15, 2018 2:55 AM in response to ethanfromstockton In response to ethanfromstockton

See if this support guide can help you:

If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - Apple Sup…

If your issue still persists, contact iTunes Store Support directly, using this form:

iTunes Store - Contact Us - Apple Support

Regards

Giulio

Mar 15, 2018 2:55 AM

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Question: Why can I not update my payment details?