Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: ""Unable to download the app at this time" but Apple charged me anyway

I tried to buy an app through the app store last Saturday and it kept saying ""Unable to download the app at this time". I turned my iPad off several times and tried again but it still didn't work. I downloaded another app and it did work. This morning I saw that Apple still charged me even if the app couldn't be downloaded. And since I tried several times, I guess I will be charged several times as well. I stop trying since that day so please help me download it or refund me.

Posted on

Reply

Page content loaded

Mar 15, 2018 8:36 AM in response to Jacquibi87 In response to Jacquibi87

Does it show on the account's purchase history : See your purchase history in the App Store or iTunes Store - Apple Support ?


If not the charges may just be : About payment card authorisation holds in the iTunes Store - Apple Support . If they don't disappear (or there aren't subsequent credits for the amounts) within a week or so you could contact iTunes Support and see what they say : http://www.apple.com/support/itunes/ww or https://www.apple.com/emea/support/itunes/contact.html

Mar 15, 2018 8:36 AM

Reply Helpful
User profile for user: Jacquibi87

Question: ""Unable to download the app at this time" but Apple charged me anyway