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Question: Apple Diagnostic Test - error apple.com/support -3403D

I want to run Apple Diagnostic Test (MacBook Pro '17 mid 2010) when I press and hold D key shows me globe information Internet Recovery than write this error apple.com/support -3403D. Thank you for help.

MacBook Pro, macOS High Sierra (10.13.3), null

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Mar 15, 2018 9:26 AM in response to Marylka In response to Marylka

In Internet Recovery, these low negative thousands error messages indicate that your provided Wi-Fi Network is inadequate in some fashion, and cannot be used (for this purpose) in its current state.


Common problems include:

Hidden Network-name

required use of a proxy server to get Internet access

required use of a login page to get Internet access

Use of a login server or certificate to get Internet access

Use of PPPoE in the Mac to get Internet access (typically only applies to DSL)

Use of Fixed IP address rather than good old DHCP

Variance of the time by more than five minutes

Failure of Router to provide workable DNS server addresses, or providing 0.0.0.0 [may produce -2002f]


If you have an Ethernet port, you may in some cases be able to move your Mac close to the Router and connect to the Router using Ethernet.


The higher the number, the more obscure the problem.

Mar 15, 2018 9:26 AM

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Question: Apple Diagnostic Test - error apple.com/support -3403D