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If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

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Question: My iPhone 6 when during a call in speaker mode will click to audio by itself

My phone will switch from audio to speaker mode on it’s own during a call

iPhone 6s, iOS 11.2.6

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Mar 16, 2018 10:05 AM in response to twyla153 In response to twyla153

Hello twyla153,

Thank you for using Apple Support Communities. It's my understanding that your iPhone will switch audio output during phone calls. I've got a few steps that can help resolve this issue.

First, remove any cases or screen protectors and test the issue again. If the issue persists, restart your iPhone. Restarting can resolve many unexpected behaviors.
Restart your iPhone, iPad, or iPod touch

If the behavior continues, reinstall iOS with iTunes This step can resolve possible software issues. When reinstalling iOS, iTunes will completely remove your current software and install a fresh version. While iTunes will try to do this without removing data, it's a good idea to make sure you have a recent backup before trying this step.
How to back up your iPhone, iPad, and iPod touch

Use the steps in the link below to reinstall iOS with iTunes:
If you can't update or restore your iPhone, iPad, or iPod touch

Let us know the results. Please include any additional troubleshooting steps you may have tried.

Have a great day!

Mar 16, 2018 10:05 AM

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Question: My iPhone 6 when during a call in speaker mode will click to audio by itself