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Question: Huge problem with iCloud Photo Sharing

Dear all,


I am writing this here to make this issue public and to have some feedback from some of the great experts here.

What I am about to report is already being treated as a highest priority issue from a Specialist at AppleCare who has put my practice into Escalation mode in order for it to be taken care of by Cupertino's engineers.


In short: since a few days iCloud Photo Sharing is not working.

My current hardware/software situation is:

- MacBook Pro (2016, 15" - macOS 10.13.3 -> iCloud Photo Library & Sharing both active)

- iPhone 6s Plus (iOS 11.2.6 -> iCloud Photo Library and Sharing both active). VERY IMPORTANT (it seems): iPhone space optimisation is active and all of my pictures (since iOS 11 update) are stored in a very small resolution (even if I have 30+GB free on my phone).

- iPad Pro 9.7" (my girlfriend's tablet, whose account is in my Family account and with whom my iCloud Drive subscription -200GB- is shared)


Steps to reproduce:

  1. On the iPhone, select a bunch of photos (in my case it was 112 photos and 1 short video), hit the Share button and select iCloud Photo Sharing
  2. Create a new album and send them there.

    At this point the phone should be stuck into 'Preparing...' as it is downloading the pictures in high resolution from iCloud (even if I don't know why it cannot just move them from a folder to the newly created one).


Expected results:

The album gets created and you can go on inviting people.


Actual results:

  • The album is created but I get an error saying that the iCloud Photo Sharing function could not be used and it asks to try later.

    Interesting: if I select only up to 20 photos (instead of 112 as before) the moving of the pictures succeeds BUT ...

  • If I go on my Mac the album is correctly seen but ... there is NO picture inside (please notice that all of those pictures are already in the Photo Library as they were correctly synchronised).
  • If I invite my girlfriend to share the Album she NEVER gets the invitation (and, interestingly enough, if she invites me back on another album I never get the invitation).


As of tonight, my Mac now sees 6 pictures instead of 1 (but of course no 112!) and there seems to be another issue with document sharing as activating the collaboration feature on Numbers gets the invitation message to my girlfriend but then she gets an error which says the spreadsheet cannot be retrieved.


I should get an answer from the engineers in a few days but, in the meantime, could you please try to think what all of this could be, if it has ever occurred to you before?

iCloud status says everything is alright but ... should I trust it?


Thank you

MacBook Pro (15-inch, Late 2016), macOS Sierra (10.12.1), Radeon Pro 460

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Mar 18, 2018 3:44 AM in response to Boneslasher In response to Boneslasher

That is a tough one, and why no replies after a day ... ;-)


The things that come to mind, you've probably already tried.


1. Ensure the library you are trying to share from is the "System Library"

2. Both of you go into AppleID site and ensure everything is correct there, primary email etc.

3. Sign into iTunes and make sure the Credit Card for the shared account has been verified.

4. Sign out of iCloud on everything, then add devices back one by one trying the process until it fails. In other words, sign back into iCloud on your computer first, then try to upload for sharing. Then sign girlfriend in and try, if doesn't work, don't have to try the rest, just validating that it works with the simplest configuration.

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Question marked as Helpful

Mar 18, 2018 3:44 AM in response to Boneslasher In response to Boneslasher

That is a tough one, and why no replies after a day ... ;-)


The things that come to mind, you've probably already tried.


1. Ensure the library you are trying to share from is the "System Library"

2. Both of you go into AppleID site and ensure everything is correct there, primary email etc.

3. Sign into iTunes and make sure the Credit Card for the shared account has been verified.

4. Sign out of iCloud on everything, then add devices back one by one trying the process until it fails. In other words, sign back into iCloud on your computer first, then try to upload for sharing. Then sign girlfriend in and try, if doesn't work, don't have to try the rest, just validating that it works with the simplest configuration.

Mar 18, 2018 3:44 AM

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Mar 17, 2018 11:26 AM in response to ZaZo In response to ZaZo

Thanks, ZaZo!


The first three of your points have been verified and everything is in order.


Signing out from iCloud will also remove the downloaded copies of the Documents in the Cloud right?

In any case I would like to wait a couple of days to hear back from the engineers, I would like not to interfere with the work they are doing on my account.


Today I received the invitation to the shared album from my gf, about 5 days late, and readily accepted it. It created the folder in my Shared Tab but no photo is in it and on my gf’s iPad it shows as if I have not accepted yet.


Really interesting overall, at least as much as it is annoying! :)

My main suspect is that something changed since iOS11, never found so many bugs since I’m an Apple user.

Mar 17, 2018 11:26 AM

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Mar 18, 2018 3:50 AM in response to Boneslasher In response to Boneslasher

Update


I tried yesterday evening to log out from iCloud on my iPhone (as I don't use it for work I didn't care if something went wrong during the process - having a backup).

This logging out IMMEDIATELY triggered the sharing of the albums on the other two devices, as if - mysteriously - the phone would have been the sick ring of the chain.


Once that was achieved, the Mac and the iPad started to slowly get their photos synchronised (it took about two hours for 130+ photos but I guess that is only due to my Internet connection's speed).


Upon logging in once more on the iPhone plenty of things were amiss (like some notifications settings had changed on their own) and, most of all, the Family shared Photo folder was not there.


In the end my instinct drove me - this morning, few minutes ago - to deactivate Photo Sharing on iPhone and, immediately after checking that in the Photo app the corresponding tab had gone away, reactivate it.

All of the albums immediately appeared with all of the pictures correctly showing.


Now, I can make inaccurate guesses about what may have caused it but I prefer the engineers to tell me what has happened.

The only thing is that now I have plenty of duplicates in those albums (probably because I tried many times to begin the sharing): is there a way to see a list view of the pictures in Photo?


Thank you and thank you ZaZo for your suggestion! That saved the day!

Mar 18, 2018 3:50 AM

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Question: Huge problem with iCloud Photo Sharing