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Question: Why cant i get the face time call and video to light up ?

I have FaceTime and iMessage set up. But I can't get the call button or video button to light up to be able to use

iPad Air Wi-Fi, iOS 11.2.6

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Mar 16, 2018 4:20 PM in response to Jhults In response to Jhults

Hi Jhults,

Welcome to Apple Support Communities!

I certainly understand the need to have the FaceTime app working properly. This article can help get you started on the right path to getting FaceTime functioning as it should:

If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support

This section may be especially useful:

If you can't make or receive FaceTime calls

If none of the above reasons apply to you, and you still can't make or receive FaceTime calls, follow these steps:

  1. Make sure that your device has a Wi-Fi connection to the Internet or a cellular-data connection.
    Learn more if you're using router, firewall, or security software that restricts Internet access.
  2. If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings > Cellular > Cellular Data, and turn on FaceTime.
  3. Go to Settings > FaceTime and make sure that FaceTime is on.
    • If you see "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
    • If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > General > Restrictions.
    • Make sure that you have the correct phone number or email address listed.
  4. Go to Settings > General > Date & Time and turn on Set Automatically.
  5. Restart your device.
  6. Update your device to the latest version of iOS.
Take care.

Mar 16, 2018 4:20 PM

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Question: Why cant i get the face time call and video to light up ?