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Question: Apple ID not valid


I have forgotten the password for my apple ID (xyz@gmail.com). when I use the 'iforgot' website to reset the password, it says the xyz@gmail.com is not an apple ID. I put in my first name, last name and the gmail account to find the apple ID and it pulls out xyz@gmail.com as the valid apple ID. I try again with the same xyz@gmail.com apple ID to reset password, it again says it's not an apple ID. I am stuck!

iPhone 8, iOS 11.2.6

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Mar 16, 2018 6:11 AM in response to sanju0maharjan In response to sanju0maharjan

there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.

Apple Support using Twitter

Or fill out and submit this form.

Mar 16, 2018 6:11 AM

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Question: Apple ID not valid