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Question: Touch ID Failing

The ‘Add Fingerprint‘ option is greyed out and whenever I tap use for iPhone unlock it says failed unable to use Touch ID setup

iPhone 6

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You might need to get a diagnostics ran on your device wither over the phone or at the Genius Bar. Have you had any third party repairs done to your phone? Usually a greyed out feature means that the component isn't functioning.

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Mar 16, 2018 7:59 AM in response to EthanBayley42 In response to EthanBayley42

You might need to get a diagnostics ran on your device wither over the phone or at the Genius Bar. Have you had any third party repairs done to your phone? Usually a greyed out feature means that the component isn't functioning.

Mar 16, 2018 7:59 AM

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Question: Touch ID Failing