Dead/Stuck pixels HELP!

Welcome to the Apple discussions.

If after the 3rd replacement there are still dead pixel issues, you can ask Apple customer service for a like replacement of your system with something that will not have dead pixels. There's no guarantee that they will do that, but you can ask for it.

There are some general industry definitions for what constitutes a bad screen based on pixels - not one consistent one, however. Typically the definitions would cover your original issue, a cluster of dead pixels. Replacing a screen with one dead pixel was definitely a courtesy to you, because they could have told you, as you were told on your second replacement, that one dead pixel was within tolerance for a working screen.

There's no guarantee that they will do that, but you can ask for it.

Probably depends upon the country you live in. I don't know about US law, but know that in Germany after three failed repair attempts you have the right to get a full immediate refund. I guess that there is something similar in the USA.

Maybe they should stop replacing the screen and start questioning whether the graphics board is the problem? I can't see why so many screens in succession would have this problem. Something doesn't seem right about that.

Would you mind to let us know how finally this issue became solved ? I would be interested to know the, hopefully, Happy End 🙂

I had a similar issue with my screen discoloring and the guys at the repair depot could not see the problem and shipped it back. Below is what I sent to Apple. This is still a pending issue. I know this doesn't really help you out, but i thought I would share.

Email #1
I got an email asking to contact Apple Care because they needed more information on my Powerbook that is being looked at. Apparently they were not able to see what the problem was. I thought I would send this as well in case it helped describe the issues I am having. The screen has a green and sometimes pink hue in the upper left corner (about the size of a baseball) when using any other color calibrated profile other than the standard default Color LCD profile. The color gets worse when I try to use a color calibrated profile, which I MUST do since the machine is used for photo retouch and photosimulations for my business. This has started happening in the past month or so and is getting worse. I brought it in to the Apple store where the Mac Genius looked at it and right off the bat said "This needs to go in for repairs". He also noticed that in the same location of the screen by the menu bar there is some distortion and explained to me that there have been some issues like this one with the Hi-Res Powerbooks. I really need to get this taken care of, so please let me know if you need any further information from me that will assist you.

Email #2
My concern was that I gave a detailed scenario on what the issue is and even called Apple Care explaining exactly step by step and what color profiles to use so the technicians can see exactly what my Powerbbook is doing. Once I gave the information, the technician sent the information to the repair depot and not more than an hour later I saw that the status of my repair said the repair WAS MADE and the powerbook was being shipped back to me. I received the powerbook and noticed on the work order that it states that the problem, could not be re-produced so they didn't do anything and shipped it back to me. The problem with the color of the screen is still clearly there and is an issue with my line of work. I spend $2500 on a top of the line laptop that I have had for less than a year and the issue that I am having isnt taken care of when I send it in for repair. My warranty is about to expire and I was going to purchase the extended Apple Care warranty, but why would I spend $350 on an extended warranty when the warranty that came with the Powerbook when I bought the machine clearly should of covered this issue, which shouldn't be happening to begin with on such a new machine.

15-Inch Powerbook G4, 1.67Ghz, 2GB RAM Mac OS X (10.4.8)

15-Inch Powerbook G4, 1.67Ghz, 2GB RAM Mac OS X (10.4.8)

My warranty is about to expire and...

Since you have contacted Apple about the screen problem, it doesn't matter if your warranty expired in the meantime. You still have the legal right to get it repaired. (At least I can state so for German law, but the US one is even more customer-friendly in most cases)

I would simply go to the Apple Store again and demand a repair. As you already stated, you bought an expensive notebook computer that should be of a high quality level (for this reason we are all spending more money for Apple products, right 🙂

I ended up getting the AppleCare after all before my 1 year warranty ran out. Whats another $310 (got it from an employee purchase program through my wifes company) on top of a $2600 laptop. I will be taking it in again, I just needed to wait until I can be without it for a week. ;o)

Hope we are speaking about the same white strips (can you repost the images and mark the white strips)... but I not find them being normal. I would bring back the computer to the Apple Store and ask them for fixing this.

Especially on the second photo, the white area is quite strong and would disturb me when working with the computer.

Yes, we spoke about the same 🙂

This is clearly visible. You should take this to Apple again for fixing; obviously the display was not correctly assembled (it looks that a part of the background light is too close to the LCD panel).

Well, regarding the dead pixels, three are within the limit. But you could mention that they newly appeared, too.