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Question: Wont download apps

I have just set my iPhone up and my Apple ID , I tried to download a app but it when I review the Apple ID after trying to download a app it says contact iTunes support to complete transaction

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See If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store. Apple may not have been able to verify your payment details.


tt2

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Question marked as Apple recommended

Apr 15, 2018 4:17 PM in response to 1962tom1962 In response to 1962tom1962

There are normally some hoops you can jump through as you create your iTunes account that workaround the need for a payment card or bank account, otherwise once the account is set up the iTunes Store may still expect you to provide one, even if you are obtaining free content or updates, which you can later remove. If you don't have or want to use a credit/debit card at this time you can try this method using iTunes on a computer...


  1. Enable the menu bar if needed with Ctrl+B (only applies to some builds of iTunes 12 for Windows)
  2. Sign out of the iTunes Store from the Store/Account item on the menu bar
  3. Go to Music > iTunes Store home page
  4. Go to Quick Links > Redeem
  5. Sign in with your Apple ID
  6. Go through the screens, accepting the EULA, etc. You should arrive at a Review Payment screen where one of the options is None - select this and continue. You shouldn't actually need to redeem a new voucher/card.


It is worth noting that one of the functions of the registration is to prove you have a valid billing address in the region whose store you are trying to use. You might also have difficulty selecting None as an option if you have any active subscriptions (see View, change, or cancel your subscriptions - Apple Support), an outstanding debit balance to the iTunes Store, there are unreleased authorization holds on the card (see About payment card authorization holds in the iTunes Store - Apple Support) or you are trying to switch to one regional store while being in a different region. See If you can't choose None when you edit your Apple ID payment information - Apple Support for more.


Note any app updates must be made from the same account/store originally used to obtain the app.


tt2

Apr 15, 2018 4:17 PM

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Question: Wont download apps