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Question: Is there a way to diagnose your iPhone for a problem

Is there a way to diagnose your iPhone for problems?

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Mar 17, 2018 7:17 PM in response to Dottie327 In response to Dottie327

Are you having a problem? The steps involved to narrow down what's causing the issue will vary based on what's wrong... Of course, you could just go through the standard re-boot, reset settings, restore iOS & backup, restore iOS & set up as new cycle... but that could be a waste of time depending on what the issue is...

Mar 17, 2018 7:17 PM

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Mar 23, 2018 8:51 PM in response to KiltedTim In response to KiltedTim

The switch on side to silence the phone doesn’t silence it’s like it don’t work! And three times the phone just started opening apps on its own crazy fast the second time it was plugged in and first time no and the last time I can’t remember if it was! Battery life doesn’t last long! I can be fully charged when I go to work and at break (3hrs later) I’ll open it up and it will be down to 50% and I will sit there and watch the % go down like a timer and go to 0 in 5 min! I have shut all apps off and closed all safari pages etc and it did this 2 more times. I bought this phone 6 months ago and it’s not under any warranty which ***** that’s why I’m trying to find a diagnosis for it! I have a

AT&T store 10 miles away but they tell me I have to go to an Apple store which closest one is 2 hours away and I can’t do that or I can send it in well I can’t be without phone that long so I figured I see what test or app I could do to find out what’s going on! Thx

Mar 23, 2018 8:51 PM

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Mar 23, 2018 9:36 PM in response to Dottie327 In response to Dottie327

Dottie327 wrote:


I bought this phone 6 months ago and it’s not under any warranty

This implies at least one of the following:

  • You did not purchase this iPhone as a new, factory sealed device
  • You did not purchase it from an Apple Store or Authorized Apple Retailer
  • You did not purchase it in the country where you currently reside
  • Your iPhone has had some user-caused damage


If none of the above were true, the iPhone would indeed still be under Apple's warranty after six months.

iPhone Service Answer Center - Apple Support

Mar 23, 2018 9:36 PM

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Question: Is there a way to diagnose your iPhone for a problem