You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: eaglecj
eaglecj Author
User level: Level 1
21 points

MacBook Pro runs HOT in sleep mode

I'm running High Sierra, 10.13.3 and have recently noticed that it runs super HOT in sleep mode at times. It doesn't happen every time, and seems random. Sometimes it runs hotter than others, once it was almost too hot to touch. I'm not sure what the problem is; have tried resetting PRAM & SMC several times with no luck.


I just ran EtreCheck and found that I have a Corrupt File System. I'll try running Disk First Aid, but in the meantime, does anyone have any other suggestions? Report is below.


EtreCheck version: 4.0.4 (4A150)

Report generated: 2018-03-17 08:40:40

Download EtreCheck from https://etrecheck.com

Runtime: 7:41

Performance: Below Average


Problem: Other problem

Description:

Computer runs hot in sleep mode


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.

Corrupt filesystem - This machine shut down due to a corrupt filesystem.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


High battery cycle count - Your battery may be losing capacity.

Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.


Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro Model: MacBookPro9,2

1 2.9 GHz Intel Core i7 (i7-3520M) CPU: 2-core

8 RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 ok

BANK 1/DIMM0

4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 1513


Video Information:

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800


Drives:

disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 999.35 GB

disk1 - HD (Journaled HFS+) 998.97 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


Mounted Volumes:

disk1 - HD 998.97 GB (627.46 GB free)

Journaled HFS+

Mount point: /


Network:

Interface en0: Ethernet

Interface en4: iPhone

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 59.16 GB available


System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: About 3 days

System Load: 1.84 (1 min ago) 2.92 (5 min ago) 24.29 (15 min ago)


Security:

System

Status

Gatekeeper

Mac App Store and identified developers

System Integrity Protection

Enabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK


Kernel Extensions:

/Library/Extensions

[Loaded] RemotePCSound.kext (1.0.0d1 - SDK 10.10)

[Loaded] com.malwarebytes.mbam.rtprotection.kext (3.1 - SDK 10.12)


System Launch Agents:

[Not Loaded]

8 Apple tasks

[Loaded]

156 Apple tasks

[Running]

126 Apple tasks


System Launch Daemons:

[Not Loaded]

37 Apple tasks

[Loaded]

168 Apple tasks

[Running]

125 Apple tasks

[Other]

2 Apple tasks


Launch Agents:

[Running]

com.sookasa.agent.plist (Sookasa Inc - installed 2018-01-03)

[Other]

com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-16)

[Running]

com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-10-24)

[Not Loaded]

SookasaScriptingAdditions.osax.plist (? 84de7c49 - installed 2018-01-03)


Launch Daemons:

[Loaded]

com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-16)

[Running]

com.easeus.dataprotectbackup.plist (? 12fff45e - installed 2018-01-04)

[Running]

com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-10-24)

[Running]

com.prosoftnet.idrivedaemon.plist (IDrive Incorporated - installed 2018-03-05)

[Running]

com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-10-24)

[Loaded]

com.prosoftnet.idsyncdaemon.plist (IDrive Incorporated - installed 2018-03-05)

[Loaded]

com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10)

[Loaded]

com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-16)

[Other]

com.iDrive.RPCHelper.plist (? db5709d4 - installed 2015-08-03)

[Loaded]

com.sookasa.daemon.plist (Sookasa Inc - installed 2018-01-03)

[Running]

com.prosoftnet.idwifimanager.plist (IDrive Incorporated - installed 2018-03-05)


User Launch Agents:

[Loaded]

com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)

[Loaded]

com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)

[Other]

com.adobe.ARM.200643a98af2e7ed866ea113d6407a9d1848e9f35045b6bf14bc1ae5.plist (? 0 - installed )

[Loaded]

com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2018-01-11)

[Loaded]

com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2018-01-11)


User Login Items:

Sookasa Application (Sookasa Inc

(/Applications/Sookasa.app)

Dropbox Application (Dropbox, Inc.

(/Applications/Dropbox.app)

AdobeResourceSynchronizer Application (Adobe Systems, Inc.

(/backup 1.2.18/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

iTunesHelper Application (Apple, Inc. - installed 2018-01-28)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

IDriveMonitor Application (IDrive Incorporated

(/Library/Application Support/IDriveforMac/IDriveHelperTools/IDriveMonitor.app)


Internet Plug-ins:

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-26)

QuickTime Plugin: 7.7.3 (installed 2018-02-04)

AdobePDFViewer: 18.011.20038 (installed 2018-02-26)

SharePointBrowserPlugin: 14.7.7 (installed 2018-01-03)


Safari Extensions:

OpenIE.safariextz - Parallels - http://www.parallels.com (installed 2018-01-03)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count)

Source

% of CPU

system_profiler (2)

Apple

36

prl_vm_app

Parallels, Inc.

18

trustd (4)

Apple

17

syslogd

Apple

4

kernel_task

Apple

2


Top Processes by Memory:

Process (count)

Source

RAM usage

prl_vm_app

Parallels, Inc.

1008 MB

kernel_task

Apple

861 MB

Google Chrome Helper (5)

Google, Inc.

623 MB

system_profiler (2)

Apple

384 MB

mdworker (17)

Apple

366 MB


Top Processes by Network Use:

Process

Source

Input

Output

mDNSResponder

Apple

114 MB

106 MB

netbiosd

Apple

9 MB

3 MB

Dropbox

Dropbox, Inc.

712 KB

603 KB

IDriveDaemon

IDrive Incorporated

26 KB

57 KB

SystemUIServer

Apple

0 B

45 KB


Top Processes by Energy Use:

Process (count)

Source

Energy usage (0-100)

prl_vm_app

Parallels, Inc.

25

WindowServer

Apple

2

Google Chrome

Google, Inc.

2

Google Chrome Helper (5)

Google, Inc.

1

opendirectoryd

Apple

0


Virtual Memory Information:

Available RAM

2.01 GB

Free RAM

25 MB

Used RAM

5.99 GB

Cached files

1.98 GB

Swap Used

767 MB


Software Installs (past 30 days):

Name

Version

Install Date

Noir Chronicles: City of Crime

1.0.1

2018-02-15

Bind Flow

1.6.0

2018-02-16

The Secret Society® - Hidden Mystery

1.29.2900

2018-02-22

Castle Breakout HD

2.0

2018-03-01

Letterpress

4.5

2018-03-15

Full Deck Solitaire

1.66

2018-03-15

WhatsApp

0.2.8505

2018-03-15


Clean up:

~/Library/LaunchAgents/com.adobe.ARM.200643a98af2e7ed866ea113d6407a9d1848e9f3504 5b6bf14bc1ae5.plist

~/Desktop/backup 1.2.18/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper

Executable not found

/Library/LaunchDaemons/com.iDrive.RPCHelper.plist

/Library/Application Support/RPCForMac/RemotePCHelper

Executable not found


Diagnostics Information (past 7 days):

2018-03-17 06:12:49 Dock.app Crash

2018-03-16 15:13:20 fud Crash

API MISUSE: Resurrection of an object

2018-03-15 20:16:25 netbiosd Crash

2018-03-15 12:49:42 corecaptured Crash

BUG IN CLIENT OF LIBPLATFORM: os_unfair_lock is corrupt

2018-03-15 06:24:28 Adobe Acrobat Pro.app Hang

2018-03-13 20:48:37 Last Shutdown Cause: -60 - Corrupt filesystem

2018-03-12 07:03:04 IDriveDaemon.app CPU


End of report

macOS High Sierra (10.13.3)

Posted on Mar 17, 2018 7:36 PM

Reply
Question marked as Top-ranking reply
User profile for user: Kappy
Kappy
User level: Level 10
361,879 points

Posted on Mar 18, 2018 9:11 AM

I don't know where you determined you have a corrupted filesystem and need to use Disk Utility to repair it. Your computer runs hot when sleeping, most likely, because you have something running that does not stop during sleep. You should check what is going on with your third-party software. You also are straining RAM to the point where at times the system is using space on the disk drive to provide needed RAM via virtual memory which is very slow compared to regular RAM.


A Troubleshooting Procedure that may Fix Problems with macOS El Capitan or Later

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


Be sure to backup your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Disconnect all third-party peripherals.
  3. Resetting your Mac’s PRAM and NVRAM
  4. Reset the System Management Controller (SMC)
  5. Reset your Startup Disk and Sound preferences.
  6. Start the computer in Safe Mode. Test in safe mode to see if the problem persists, then restart normally.
  7. Use Apple Hardware Test to see if there is any hardware malfunction.
  8. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  9. Repair permissions on the Home folder: Resolve issues caused by changing the permissions of items in your home folder.
  10. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  11. Download and install the OS X El Capitan 10.11.6 Combo Update or 10.12.6 Combo Update or Download macOS High Sierra 10.13.3 Combo Update as needed.
  12. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  13. Erase and Install OS X Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:
  1. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Reinstall OS X and click on the Continue button.

If none of the above helps then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple.

View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: Kappy
Kappy
User level: Level 10
361,879 points

Mar 18, 2018 9:11 AM in response to eaglecj

I don't know where you determined you have a corrupted filesystem and need to use Disk Utility to repair it. Your computer runs hot when sleeping, most likely, because you have something running that does not stop during sleep. You should check what is going on with your third-party software. You also are straining RAM to the point where at times the system is using space on the disk drive to provide needed RAM via virtual memory which is very slow compared to regular RAM.


A Troubleshooting Procedure that may Fix Problems with macOS El Capitan or Later

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


Be sure to backup your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Disconnect all third-party peripherals.
  3. Resetting your Mac’s PRAM and NVRAM
  4. Reset the System Management Controller (SMC)
  5. Reset your Startup Disk and Sound preferences.
  6. Start the computer in Safe Mode. Test in safe mode to see if the problem persists, then restart normally.
  7. Use Apple Hardware Test to see if there is any hardware malfunction.
  8. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  9. Repair permissions on the Home folder: Resolve issues caused by changing the permissions of items in your home folder.
  10. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  11. Download and install the OS X El Capitan 10.11.6 Combo Update or 10.12.6 Combo Update or Download macOS High Sierra 10.13.3 Combo Update as needed.
  12. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  13. Erase and Install OS X Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:
  1. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Reinstall OS X and click on the Continue button.

If none of the above helps then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple.

Reply
User profile for user: Kappy
Kappy
User level: Level 10
361,879 points

Mar 18, 2018 10:31 AM in response to eaglecj

One tool you can use that may help find what is running is:


Use Activity Monitor to Kill Runaway Processes


Use Activity Monitor on your Mac

Runaway applications can shorten battery runtime, affect performance, and increase heat and fan activity.


Sorry that I wasn't clear. I meant you are running out of memory. Add more RAM if you wish to continue loading all the software you are now using. Or don't run things you don't usually need all the time.

Reply

MacBook Pro runs HOT in sleep mode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up