Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Macbook Pro (OS X) won't let me login to iCloud

I need to sign into my iCloud on my MacBook Pro, but every time I try, it says my password is wrong. I tried the same password on my iPhone and it worked just fine. I reset my password twice and now every time I try to login on my MacBook it says I need to go to iforgot.apple.com. However, once I am at that site, all it will allow me to do is reset my password or questions, not unlock my account. Hence why I reset my password twice to see if that will help.

If anyone could share some knowledge on how to fix this, it would be greatly appreciated!!

MacBook Pro, OS X El Capitan (10.11)

Posted on

Reply
Question marked as Solved
Answer:
Answer:

Did you follow the steps outlined in this article after changing your password?


What to do after you change your Apple ID or password - Apple Support

Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.


Safe Mode - About El Capitan
also Sierra


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Posted on

Page content loaded

Question marked as Solved

Mar 24, 2018 12:25 PM in response to mab783 In response to mab783

Did you follow the steps outlined in this article after changing your password?


What to do after you change your Apple ID or password - Apple Support

Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.


Safe Mode - About El Capitan
also Sierra


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Mar 24, 2018 12:25 PM

Reply Helpful (1)

Mar 18, 2018 2:52 PM in response to Eric Root In response to Eric Root

EtreCheck version: 4.1.3 (4A188)

Report generated: 2018-03-18 16:36:43

Download EtreCheck from https://etrecheck.com

Runtime: 4:56

Performance: Good


Problem: Other problem

Description:

Computer will not allow me to sign into iCloud


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.

Obsolete hardware - This machine may be considered obsolete.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (17-inch, 2.4GHZ) - Obsolete!

MacBook Pro Model: MacBookPro3,1

1 2.4 GHz Intel Core 2 Duo (Duo) CPU: 2-core

4 GB RAM At maximum

BANK 0/DIMM0

2 GB DDR2 SDRAM 667 ok

BANK 1/DIMM1

2 GB DDR2 SDRAM 667 ok

Battery: Health = Normal - Cycle count = 183


Video Information:

GeForce 8600M GT - VRAM: 256 MB

Color LCD 1680 x 1050


Drives:

disk0 - ST9500420ASG 500.11 GB (Mechanical)

Internal SATA 1.5 Gigabit Serial ATA

disk0s1 - EFI [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 447.51 GB

disk0s3 - Recovery HD [Recovery] 650 MB

disk0s4 - E********************x (Journaled HFS+) 51.47 GB


Mounted Volumes:

disk0s2 - Macintosh HD 447.51 GB (433.63 GB free)

Journaled HFS+

Mount point: /


disk0s4 - E********************x 51.47 GB (51.31 GB free)

Journaled HFS+

Mount point: /Volumes/E********************x


Network:

Interface en0: Ethernet

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

2 IPv6 addresses

Interface en2: Bluetooth PAN


System Software:

OS X El Capitan 10.11.6 (15G1011)

Time since boot: Less than an hour

System Load: 2.11 (1 min ago) 7.15 (5 min ago) 6.50 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


32-bit Applications:

Name Version
SecurityFixer 10.8
Wish 8.4.19
quicklookd32 5.0
DVD Player 5.8
InkServer 10.9


System Launch Agents:

[Not Loaded] 6 Apple tasks
[Loaded] 167 Apple tasks
[Running] 65 Apple tasks


System Launch Daemons:

[Not Loaded] 46 Apple tasks
[Loaded] 161 Apple tasks
[Running] 83 Apple tasks
[Other] One Apple task


User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2018-03-17)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

Default Browser: 601 (installed 2017-08-08)

QuickTime Plugin: 7.7.3 (installed 2017-08-08)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count) Source % of CPU
System Preferences Apple 9
kernel_task Apple 4
WindowServer Apple 3
mds_stores Apple 2
systemstatsd Apple 0


Top Processes by Memory:

Process (count) Source RAM usage
com.apple.WebKit.WebContent Apple 712 MB
kernel_task Apple 410 MB
mdworker (9) Apple 352 MB
Safari Apple 99 MB
iconservicesagent (2) Apple 86 MB


Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)
WindowServer Apple 5
com.apple.preference.network.remoteservice Apple 1
System Preferences Apple 0
configd Apple 0
NotificationCenter Apple 0


Virtual Memory Information:

Available RAM 1.24 GB
Free RAM 33 MB
Used RAM 2.76 GB
Cached files 1.20 GB
Swap Used 1 MB


End of report

Mar 18, 2018 2:52 PM

Reply Helpful

Mar 18, 2018 2:57 PM in response to mab783 In response to mab783

That was the output. I was not able to sign in on another admin, or on safe mode. I got this MacBook previously used and I was able to sign in before, however I recently factory reset my MacBook and tried to sign in, it didn't work. This is how it all started. Thank you so much for helping me!

Mar 18, 2018 2:57 PM

Reply Helpful
User profile for user: mab783

Question: Macbook Pro (OS X) won't let me login to iCloud