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Macbook Pro (OS X) won't let me login to iCloud

I need to sign into my iCloud on my MacBook Pro, but every time I try, it says my password is wrong. I tried the same password on my iPhone and it worked just fine. I reset my password twice and now every time I try to login on my MacBook it says I need to go to iforgot.apple.com. However, once I am at that site, all it will allow me to do is reset my password or questions, not unlock my account. Hence why I reset my password twice to see if that will help.

If anyone could share some knowledge on how to fix this, it would be greatly appreciated!!

MacBook Pro, OS X El Capitan (10.11)

Posted on Mar 17, 2018 10:23 PM

Reply
Question marked as Best reply

Posted on Mar 24, 2018 12:25 PM

Did you follow the steps outlined in this article after changing your password?


What to do after you change your Apple ID or password - Apple Support

Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.


Safe Mode - About El Capitan
also Sierra


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

4 replies
Question marked as Best reply

Mar 24, 2018 12:25 PM in response to mab783

Did you follow the steps outlined in this article after changing your password?


What to do after you change your Apple ID or password - Apple Support

Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.


Safe Mode - About El Capitan
also Sierra


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Mar 18, 2018 2:52 PM in response to Eric Root

EtreCheck version: 4.1.3 (4A188)

Report generated: 2018-03-18 16:36:43

Download EtreCheck from https://etrecheck.com

Runtime: 4:56

Performance: Good


Problem: Other problem

Description:

Computer will not allow me to sign into iCloud


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.

Obsolete hardware - This machine may be considered obsolete.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (17-inch, 2.4GHZ) - Obsolete!

MacBook Pro Model: MacBookPro3,1

1 2.4 GHz Intel Core 2 Duo (Duo) CPU: 2-core

4 GB RAM At maximum

BANK 0/DIMM0

2 GB DDR2 SDRAM 667 ok

BANK 1/DIMM1

2 GB DDR2 SDRAM 667 ok

Battery: Health = Normal - Cycle count = 183


Video Information:

GeForce 8600M GT - VRAM: 256 MB

Color LCD 1680 x 1050


Drives:

disk0 - ST9500420ASG 500.11 GB (Mechanical)

Internal SATA 1.5 Gigabit Serial ATA

disk0s1 - EFI [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 447.51 GB

disk0s3 - Recovery HD [Recovery] 650 MB

disk0s4 - E********************x (Journaled HFS+) 51.47 GB


Mounted Volumes:

disk0s2 - Macintosh HD 447.51 GB (433.63 GB free)

Journaled HFS+

Mount point: /


disk0s4 - E********************x 51.47 GB (51.31 GB free)

Journaled HFS+

Mount point: /Volumes/E********************x


Network:

Interface en0: Ethernet

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

2 IPv6 addresses

Interface en2: Bluetooth PAN


System Software:

OS X El Capitan 10.11.6 (15G1011)

Time since boot: Less than an hour

System Load: 2.11 (1 min ago) 7.15 (5 min ago) 6.50 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


32-bit Applications:

NameVersion
SecurityFixer10.8
Wish8.4.19
quicklookd325.0
DVD Player5.8
InkServer10.9


System Launch Agents:

[Not Loaded] 6 Apple tasks
[Loaded] 167 Apple tasks
[Running] 65 Apple tasks


System Launch Daemons:

[Not Loaded] 46 Apple tasks
[Loaded] 161 Apple tasks
[Running] 83 Apple tasks
[Other] One Apple task


User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2018-03-17)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

Default Browser: 601 (installed 2017-08-08)

QuickTime Plugin: 7.7.3 (installed 2017-08-08)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count)Source% of CPU
System PreferencesApple9
kernel_taskApple4
WindowServerApple3
mds_storesApple2
systemstatsdApple0


Top Processes by Memory:

Process (count)SourceRAM usage
com.apple.WebKit.WebContentApple712 MB
kernel_taskApple410 MB
mdworker (9)Apple352 MB
SafariApple99 MB
iconservicesagent (2)Apple86 MB


Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
WindowServerApple5
com.apple.preference.network.remoteserviceApple1
System PreferencesApple0
configdApple0
NotificationCenterApple0


Virtual Memory Information:

Available RAM1.24 GB
Free RAM33 MB
Used RAM2.76 GB
Cached files1.20 GB
Swap Used1 MB


End of report

Macbook Pro (OS X) won't let me login to iCloud

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