is a passcode different from a password?

There are lots of different codes that can come into play when signing into an iOS device. Depends on what you are doing and where.

Are you certain that you weren't being asked for a Verification Code?

In order for us to help you, we need the exact set of steps you followed, and the exact messages you encountered when you took those steps. We need the exact text of the messages.

Cheers,

GB

I am not the originator of the question, but mine is similar. I have a new iPad which is set up and working. I thought I had lost the old iPad but have now found it and would like to have a spare to use, but when I start it up, it asks for a passcode right after the hello screen. The previous passcode and current password do not seem to work (and we may have cleared it when I purchased the new one, thinking it was lost). Is there any option besides a restoration? And if I restore the old iPad and wipe it, is there a chance the data on my new iPad might be affected? Thanks for your help.

alicefromwatkinsville wrote:

I am not the originator of the question, but mine is similar. I have a new iPad which is set up and working. I thought I had lost the old iPad but have now found it and would like to have a spare to use, but when I start it up, it asks for a passcode right after the hello screen. The previous passcode and current password do not seem to work (and we may have cleared it when I purchased the new one, thinking it was lost). Is there any option besides a restoration? And if I restore the old iPad and wipe it, is there a chance the data on my new iPad might be affected? Thanks for your help.

The passcode it is asking for in your situation sounds like the Activation Lock passcode. Depending on what actions you took at that time, the easiest way to get the old iPad into working order again, may be to go to the Find My iPhone app, sign in with the Apple/iCloud ID that was signed into it at the time it was stolen, click on the device, and erase it from there.

You could then set it back up by restoring it from a backup of your current iPad.

Cheers,

GB

mikefromthatcham wrote:

Hi, after putting in the verification code, I get. Enter Passcode Your passcode will be used to confirm your identity when signing in to iCloud on a new device

Then try typing in your Apple/iCloud ID passcode there. If that doesn't work then try your Lock screen passcode.

Cheers,

GB

Still not seeing the exact text of the message that you are getting stuck on. What does it say - word for word.

And did this come up after you entered the Verification Code, and pressed Next/Enter?

GB

If you see a password box, enter the password (ABC) followed by the code (123) or ABC123.

Thanks! Will try it.

Alice

Have you set up an iCloud Keychain passcode? It may be asking for that.