Apple Event: May 7th at 7 am PT
I cannot re-set my AirPort Extreme. Internet provider says my router is not responding and to perform a re-set to return to factory settings. I used pen and a paper clip but the green light stays lit, it does not flash to indicate re-set was successful. Provider has given me a new dual modem/router but I would still like to know what is wrong with my AirPort Extreme (purchased 6-7 yrs ago).
Mac OS X (10.6.7)
Look on the base for the actual model number. Either on the first line molded into the rubber or later one on the paper label.
It could be A1354 which is a Gen4 or it could be A1408 which is Gen5.. most likely it is the Gen5 ..
Did you try from the airport utility?
Click the airport extreme icon and then top menu and select restore default settings.
No luck then it is simply too old.. 5 years is a good lifespan for domestic routers running 24/7
But if it is a gen5 a repair for the dedicated DIYer could be possible.
Look on the base for the actual model number. Either on the first line molded into the rubber or later one on the paper label.
It could be A1354 which is a Gen4 or it could be A1408 which is Gen5.. most likely it is the Gen5 ..
Did you try from the airport utility?
Click the airport extreme icon and then top menu and select restore default settings.
No luck then it is simply too old.. 5 years is a good lifespan for domestic routers running 24/7
But if it is a gen5 a repair for the dedicated DIYer could be possible.
Please follow these instructions carefully
If you try this a few times, and the AirPort will not reset, then it is defective and will need to be replaced
Hey thanks for the info. Model is A1408 and good to know your advice about the lifespan. My internet provider said the same thing but I wasn't sure if it was just something to say to convince me to go with their dual modem/router. They provided a new one (no charge) so I'm hooked up using that. I tried to access AirPort Extreme info on my Mac but it wasn't detecting the router at all. I'll box it up and set aside. Thanks again.
There are a couple of known problems.
Power supply could be bad.. but that is pretty rare.. Apple use first rate supplies.
However if you have a 12v 2A supply with standard 2.5mm dc tip you can try it.. (actually up to 16v laptop supply is perfect).
But the issue has been fixed by oven baking the board.. the details for the equivalent model TC are here.
Gen4 A1409 issues - LaPastenague
This has worked also for the very similar A1408 Extreme.. Apple board manufacturer doesn't bake the boards correctly so it needs a solder reflow. This has worked for the A1409 for lots of people and is very successful in that baked boards seem to last .. not like some video and main boards which give out after a few weeks or months.
Thanks Bob, tried the reset multiple times and will not respond (indicator light remains solid green). Computer cannot find the device at all in my settings. Internet provider says all is good on their end so my router is defective and has been replaced (at no cost by internet provider).
AirPort Extreme reset problems
