Where did the Individual Plan go?

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Level 1

8 points

Where did the Individual Plan go?

had a notification saying there was a problem with my Apple Music Billing. I’ve sorted that out but there is no option now to choose the same plan I had before which was monthly Individual plan subscription. Please help?

Posted on Mar 20, 2018 6:30 AM

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Answer 1

chris_g1

Community Specialist

Mar 20, 2018 7:03 PM in response to emery175

Greetings emery175,

It seems you're wanting to renew your Apple Music subscription with an Individual membership. I'll be happy to help provide guidance with this issue today.

Since you're not seeing an Individual account to choose to renew with, it sounds like UNiDAYS validated the university you attend as eligible for the Student membership. The following article will provide more details:

Get an Apple Music Student subscription

Specifically, this piece of information may help to clarify the membership options:

Periodically, UNiDAYS re-validates your student status. If UNiDAYS finds that you're no longer a student or if you have a Student subscription for a full 48 months, your subscription automatically becomes an Apple Music Individual subscription.

Cheers!

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Answer 2

emery175 Author

Level 1

8 points

Mar 26, 2018 5:01 AM in response to chris_g1

Hi Chris,

Unidays isn’t available in my country it seems. They gave me a family plan (which they also charged me) instead and now I’m just trying to cancel the family plan now and see if the student plan will revert me back to the individual plan. Not sure why isn’t the Individual plan showing up.

Thanks

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Where did the Individual Plan go?

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