This message came up when I was opening a new window in the Safari browser and makes all sorts of threats if I don’t call Apple Support at 1-866-726-**** and follow Virus removal procedure immediately. I’m always wary of these things and just want to know if anyone else has run across this particular warning.
[Re-Titled by Moderator]
It's phishing.
Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support
Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).
Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.
If the problem persists download and run MalwareBytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.
Any such "alert" is a scam. Do not call or contact these criminals again in any way. Their entire goal is to get you to cough up as much money they can get you to part with to fix nothing.
It is a scam. Not legit. Close the browser and clear the history. You do not have a virus. :-)
A part fermer la page, rien. C'est une arnaque.
There is no virus on your phone. Someone just wants to trick you into downloading an app or giving out personal information. You can safely ignore it and move on :)
You likely have 0 viruses, & only have some faking message that you do.
But if you wish to check, The free Malwarebytes may take care of it...
It's impossible to check for viruses online anyway- the capability to scan a system online would be a massive security hole. As many have said, it's just a scam.
I got it too, but it didn't give me a phone number, it has a pick button to "Scan Now" (I didn't pick it), then another pop up saying "Immediate action required" "we have detected a trojan virus (e.tre456_worm)osx) on your mac. Press OK to begin repair process.
I did neither - i exited Safari and cleared my history.
Hopefully this will be the end of it. I will try a force quit, just in case. Thanks
You suppose right.
Follow the guidance in this thread to check whether you've installed adware/malware at some point in the past.
Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support
You very likely got something you don't want, start a new topic & post an etrecheck report.
EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.
http://www.etresoft.com/etrecheck
Pastebin is a good place to paste the whole report...
Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck.
There is also Malwarebytes...
I got the exact same warning and it actually looked like the apple support page but if you check where the links take you too.. it prompts you to download a software from a weird site.. what I did was shut all browsers down and I typed the apple support site.. and yes, it seems it is all spam and scam!
Note for BDAqua's link.
Make sure to follow ONLY the manual instructions. Clicking on either of the very front-and-center links to use CleanMyMacX or ComboCleaner would only succeed in trading one piece of trash for another.
Thomas Reed (member here and now working at MalwareBytes) has noted that you can put the name of any app for Windows or Mac you want to remove in a web search and you will hit hundreds of sites pushing you to download some tool to do the work for you. They've found that in many (such as, MOST) cases, the tool is more dangerous than what you're trying to remove from your drive.
Yes, I got that pop-up several times and finally thought it was really from Apple. I had a nice long talk with a man with a heavy accent who was desperate to have me buy his $600 protection plan! He would not let my computer go until I told him I felt like I was being kidnapped. Don't know who they were-- he said they were authorized by Apple, but I doubt it.
Again: all such popup are scams. The “man” you had the chat with is a criminal. If you allowed the criminals to access your computer, consider it compromised. If you provided bank information, consider it compromised.
Hey Zayyir! Don't bother, it is a scam, once in a while I get a window like that and just ignore it. And camera, all I do is put electrical black tape over it and go into system settings and go to the mic and turn the volume off or down since if you are not using it. Plus I go the the apple store and get Antivius Zap and BitMedic to check your computer, I did it and found nothing on mine, so the site comes up is a scam, apple doesn't do that. I get a fake apple page, because I see and site name doesn't look right.
Dirt1960 wrote:
I got one a few months ago, called Apple and the told me to not take any actions, give no information what so ever, dismiss it and it went away.
steve
Read the 19 pages of posts in this thread that you added to.
"Your system is infected with (3) Viruses” when opening a Safari tab
