"Your system is infected with (3) Viruses” when opening a Safari tab

rebootdmodem wrote:

I got a message supposedly from the Apple Security Center

and in red words “App: Ads.fiancetrack(2).dll Treat Detected: Trojan Spyware”.

That was an advertisement. Not a virus scan. And the advertiser lied.

The advertiser deliberately used words intended to scare you. HACKER! VIRUS!

Words intended to cause fear.

Words intended to get you ready to pay money to have your security compromised.

Here is more info: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

ps: best assume anything you might read using the word “virus” or “hacker” is either entertainment, or an advertisement, or a scam, until proven otherwise.

MatthewBridal wrote:

I have viruses and don’t know how to get them off my device

If it’s the usual, it’s an advertisement for an app you don’t need claiming to solving a problem you don’t have and that hasn’t existed for a decade or so. The advertisement will claim to “scan” your device, too. But if a website could scan your device (they cannot), then they’d just steal all your data and everything directly, and not try to sell you some app.

Here are some other common scams: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

jeronimo82 wrote:

Como puedo quitar 2 virus troyanos de my iPad Air

Ignoralo. Es un anuncio que mintió. Estás bien. No virus.

Reconocer y evitar mensajes de suplantación de identidad (phishing), falsas llamadas de soporte técnico y otras estafas - Soporte técnico de Apple (US)

silas218 wrote:

It said I had one but my phone hasn’t be acting up

What indicated that? Some advertisement that included “you have (3) viruses” or other hilarity?

We all see these—and other advertisements—on the internet.

Advertisements are common, and some—such as this advertisement—are profitable for the advertiser.

Yes, this “you have (3) viruses” stuff is an advertisement, pretending to be something it’s not: a malware scan.

This advertiser also lied, as websites cannot scan your local storage. (If a website could scan, the sketchy folks responsible for this and other sketchy advertisements would just steal all our data. But websites can’t scan. So this advertiser lied.)

The advertiser would prefer you go buy some app you don’t need for a problem you don’t have, because that’s profitable for the advertiser.

Ignore the ad.

This ad is one of many sorts of scams, too: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

izzfr wrote:

Yea bro I had the same thing it said “Apple has detected Trojan virus.” I accidentally clicked install. Nothing happen it didn’t install. I powered off my phone then changed my pass. Do y’all think I’ll be good?

Some advertisement that included "Apple has detected Trojan virus"?

Ah, seems the advertisers are shifting awat from the “you have (3) viruses” claim.

there is nothing to remove. No virus. No "Trojan virus" to remove, either.

We all see these—this and many other shady advertisements—on the internet.

Advertisements are common, and some—such as this advertisement—are profitable for the advertiser.

This ad is one of many sorts of scams, too. Here are some others:

... Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

I ran into the same problem as well. These are scams that are placed on adult/suspicious websites. These scams say that your iPhone is infected and that bad things will happen without immediate action. There is also sometimes a countdown. There is a button on it to scan your phone. It will make you download an "anti-virus" app that is itself malware. Whatever you do exit from that tab immediately and don't visit the website again.

ayluun wrote:

I accidently pressed scn when it popped up what do i do now?

Websites cannot scan your system.

Nothing happened here.

No hack, no malware, no scan.

It’s an advertisement.

This advertisement is one of many sorts of scams:

… Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

It is just a scam for sure.

Restart, There is also free Malwarebytes which may take care of it...

https://www.malwarebytes.com/mac/

It's a popular scam, just depends where you go on the internet & if you might have some Adware...

The free MalwareBytes may take care of it...

https://www.malwarebytes.com/mac/

Don’t know how to do what?

Any message saying your iPhone is infected is a scam. Close the tab and move on.

Hello ~ Please read this info:

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

~Katana-San~

Hello ~ Take a look here please:

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

~Katana-San~

Your phone does not have a virus. There are no known viruses in the wild that infect iOS devices unless they are jailbroken, then all bets are off.

You need to take the time to read the responses in this thread, and to read the links provided by both Carolyn Samit and macjack.

GB

These 'Warnings' look startlingly real and sadly my wife got sucked into one of these scams while I was traveling a couple years ago and it cost her a few hundred bucks...she knew better but got panicked...they are really good at scaring you into not listening to your own wise inner voice.

The scariest part is that they require you yo allow remote access to your computer. Might as well turn off all security and post a FB message that your computer is open for business...passwords, credit card numbers and all...come and get 'em folks.

I got two of these in just the past couple weeks...DO NOT BITE...close the message/tab/window, restart the app and continue along (safely) with your life. Please do use antivirus software...any? brand free or paid...just protect yourself. They will find you and you need to be prepared!

I pay a fair amount in annual dues for various protection schemes for all our machines/devices/services but feel it's just as incredibly important and valuable (if not more) as car/home/health insurance. I wouldn't be caught dead without these all active and on guard 24/7.

Stay safe...

ST

Yes, Malwarebytes is the only anti-malware tool routinely recommend here and by Apple Support folk.

Also here some steps you can take:

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.