I tried to download/update an app, and it says I can’t because of verification and my billing. I went into my Apple ID to try and add my card info so I can download an app (which is free ) and says it’s an invalid payment method. When my card does work what do I do?
On a mobile device go to Settings > iTunes & App Store > Apple ID and check your payment information is current. Even if you only want something that is free this will be required if you have any payment form currently on record and possibly before you can remove payment information, if desired.
"when i try to download updates for free games i get a 'verification required' message that pops up and asks for updated credit card info. why is that?" - https://discussions.apple.com/thread/7861269?answerId=31390336022#31390336022
- Are you (still) using a valid payment method? --> Payment methods that you can use in the iTunes Store, App Store, and iBooks Store - https://support.apple.com/HT202631 (Discussions on this forum mention some countries do not accept debit cards, and even if they do some items cannot be purchased with debit cards.)
- If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - https://support.apple.com/HT203005 - various reasons why payment method is declined including pending purchases.
- If this abruptly started happening try removing and re-entering your payment information - Change or remove your Apple ID payment information - https://support.apple.com/HT201266
- Do the name, address (all spelling, letter case and punctuation), and card numbers exactly match those you have entered? You didn't mis-type anything?
- You entered the 3 digit security code for the card? Correctly?
- The country for the bank and your address are the same as the iTunes Store country you are using?
- See the end of the document linked above for special measures that may be necessary for some cards, plus about contacting your financial institution to make sure your records match.
If you still have a problem contact Apple:
iTunes Store - Contact Us - https://www.apple.com/emea/support/itunes/contact.html
On a mobile device go to Settings > iTunes & App Store > Apple ID and check your payment information is current. Even if you only want something that is free this will be required if you have any payment form currently on record and possibly before you can remove payment information, if desired.
"when i try to download updates for free games i get a 'verification required' message that pops up and asks for updated credit card info. why is that?" - https://discussions.apple.com/thread/7861269?answerId=31390336022#31390336022
- Are you (still) using a valid payment method? --> Payment methods that you can use in the iTunes Store, App Store, and iBooks Store - https://support.apple.com/HT202631 (Discussions on this forum mention some countries do not accept debit cards, and even if they do some items cannot be purchased with debit cards.)
- If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - https://support.apple.com/HT203005 - various reasons why payment method is declined including pending purchases.
- If this abruptly started happening try removing and re-entering your payment information - Change or remove your Apple ID payment information - https://support.apple.com/HT201266
- Do the name, address (all spelling, letter case and punctuation), and card numbers exactly match those you have entered? You didn't mis-type anything?
- You entered the 3 digit security code for the card? Correctly?
- The country for the bank and your address are the same as the iTunes Store country you are using?
- See the end of the document linked above for special measures that may be necessary for some cards, plus about contacting your financial institution to make sure your records match.
If you still have a problem contact Apple:
iTunes Store - Contact Us - https://www.apple.com/emea/support/itunes/contact.html
I can’t download apps and my payment is invalid
