User profile for user: Darwish817
Darwish817 Author
User level: Level 1
5 points

Please help !!! Drag & drop music files not working anymore

I am running iTunes 12.7.3 on Windows 10. Previously I am used to drag and drop my music files from the windows explorer directly in any created folder/playlist on iTunes. That does not work anymore. Every time I try drag and drop I get the stop sign as my cursor where ever that may be on the iTunes interface. The only way to add my music is through File > Add To Library, but that is not suitable since I have a large collection of music and it will be difficult to keep track of the new files from the old ones when I need to place them in the respective playlists. I did a complete uninstallation and reinstalled it again and still didn’t work. I also tried other approaches I found online but failed (This issue has been reported many times before apparently). I really need your help, this issue has been going for a while and its driving me crazy !!!

Windows 10, null

Posted on Mar 22, 2018 2:26 PM

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User profile for user: turingtest2
turingtest2
User level: Level 10
278,263 points

Posted on Mar 22, 2018 4:20 PM

If iTunes is apparently installed correctly try the following in turn until iTunes opens/closes/reopens/connects to the store/operates normally:


  • Remove any SD card that might be in a card reader.
  • Exit the BTTray.exe Bluetooth utility if installed.
  • Locate the shortcut for iTunes, right-click on it, and select Run as administrator. Doing this once may fix certain launch issues. Some users were finding that with the 12.6.1.25 build, for example, they had to use this method every time and modified the shortcut accordingly.
  • Try holding ctrl+shift as you launch iTunes so it opens in safe-mode. Again doing this once may sometimes help.
  • Try disconnecting your computer from the Internet before running iTunes.
  • Delete the iTunes shortcuts from the start menu, desktop, task bar, or similar, then repair iTunes from the programs and features control panel.
  • Try Fix unexpected quits or launch issues in iTunes for Windows - Apple Support and test the behaviour in a different user profile or with a different library. If the problem only exists in your profile it may be possible to delete some of the iTunes preference files which it would seem that iTunes may be choking on. We can go into details later if the issue is limited to your own profile.
  • Temporarily disable any non-Microsoft anti-virus and see if that has any impact on the behaviour.
  • See the second box in Troubleshooting issues with iTunes for Windows updates for detailed tear down and rebuild advice. Disable any non-Microsoft anti-virus software when reinstalling and run the installer as the administrator.
  • Or see the iTunes installers section of the troubleshooting tip and reinstall the last version that worked correctly for you. Note that iTunes 12.6.3.6 is the minimum version required for devices running iOS 11.


tt2

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User profile for user: turingtest2
turingtest2
User level: Level 10
278,263 points

Mar 22, 2018 4:20 PM in response to Darwish817

If iTunes is apparently installed correctly try the following in turn until iTunes opens/closes/reopens/connects to the store/operates normally:


  • Remove any SD card that might be in a card reader.
  • Exit the BTTray.exe Bluetooth utility if installed.
  • Locate the shortcut for iTunes, right-click on it, and select Run as administrator. Doing this once may fix certain launch issues. Some users were finding that with the 12.6.1.25 build, for example, they had to use this method every time and modified the shortcut accordingly.
  • Try holding ctrl+shift as you launch iTunes so it opens in safe-mode. Again doing this once may sometimes help.
  • Try disconnecting your computer from the Internet before running iTunes.
  • Delete the iTunes shortcuts from the start menu, desktop, task bar, or similar, then repair iTunes from the programs and features control panel.
  • Try Fix unexpected quits or launch issues in iTunes for Windows - Apple Support and test the behaviour in a different user profile or with a different library. If the problem only exists in your profile it may be possible to delete some of the iTunes preference files which it would seem that iTunes may be choking on. We can go into details later if the issue is limited to your own profile.
  • Temporarily disable any non-Microsoft anti-virus and see if that has any impact on the behaviour.
  • See the second box in Troubleshooting issues with iTunes for Windows updates for detailed tear down and rebuild advice. Disable any non-Microsoft anti-virus software when reinstalling and run the installer as the administrator.
  • Or see the iTunes installers section of the troubleshooting tip and reinstall the last version that worked correctly for you. Note that iTunes 12.6.3.6 is the minimum version required for devices running iOS 11.


tt2

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User profile for user: Darwish817
Darwish817 Author
User level: Level 1
5 points

Mar 22, 2018 3:11 PM in response to turingtest2

Apologies for the late reply.


So It worked !!! Well kinda. When I close iTunes and reopen it again, that does not happen eventhough the task is shown in the details of the task manager as "Running" but the interface does not open. Wjhen I end all related tasks and try to reopen it, that is only possible when I choose run as administrator, at which I cant drag and drop any more !!!! Seems a bit weird

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Please help !!! Drag & drop music files not working anymore

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