User profile for user: yalincetingoz
yalincetingoz Author
User level: Level 1
9 points

imac black screen after sleep mode and boot

Hello,


I am experiencing a really annoying problem with my 27" mid 2017 imac. After the sleep mode, when want to wake up my computer,i recieve basicly nothing on my imac screen. Just black screen, like it is totally turned off, although my mac is completely working and responsive. When I connect an another display, i recieve image on my second display, everything is fully working, but nothing on my imac screen


I have already tried reseting SMC, NVRAM... The thing is, I have already experienced this problem 2-3 times before, i don't really know how i fixed it, one time it took 3 weeks and the next time 5 minutes. The last time i could fix this problem was by reseting SMC, but now this solution doesn't work as well. I have rebooted the imac several times, nothing happens.


Small tipp: When I am on Windows with Bootcamp and and check the displays on Control Panel, the system shows me that it can detect just my second monitor, not the imac's monitor. I shows me as I just have my second monitor, it can not detect imac's monitor.


I hope someone can give me an proper answer since I have my master thesis submission in 3 weeks and i really really need my imac back fully working.


Thanks in advance.

iMac

Posted on Mar 23, 2018 7:12 AM

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5 replies
User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
149,138 points

Mar 23, 2018 9:58 AM in response to yalincetingoz

Restart the computer in Safe Mode per the directions in Use safe mode to isolate issues with your Mac and then restart normally and re-test. IF the problem persists after starting in Safe Mode then follow the directions below:


Please post an EtreCheck report of your system and we can look for any obvious issues. Please click the link, download and run the app and then post the complete report it produces as your reply to this message.

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User profile for user: yalincetingoz
yalincetingoz Author
User level: Level 1
9 points

Mar 26, 2018 1:18 PM in response to rkaufmann87

Hello, here is the report. I have resarted the computer in Safe Mode but that didn't help. I still have no display on my imac's monitor.

EtreCheck version: 4.1.3 (4A188)

Report generated: 2018-03-26 21:26:42

Download EtreCheck from https://etrecheck.com

Runtime: 3:47

Performance: Good


Problem: Other problem

Description:

stuck at black screen after sleep mode. Rebooting doesn’t help. I don’t have any display on my iMac’s screen. I am using the computer at the moment with an external display.


Major Issues:

Anything that appears on this list needs immediate attention.


Old operating system - Old operating system versions no longer receive security updates.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Clean up - There are orphan files that could be removed.

Small backup drive - Time Machine backup drive is too small.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

Corrupt hosts file - Hosts file is corrupt.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

iMac (27-inch, Mid 2011)

iMac Model: iMac12,2

1 3.4 GHz Intel Core i7 (i7-2600) CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1333 ok

BANK 1/DIMM0

4 GB DDR3 1333 ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty


Video Information:

AMD Radeon HD 6970M - VRAM: 2048 MB

iMac 1600 x 900

HP 2009 1600 x 900 @ 60 Hz


Drives:

disk0 - WDC WD1001FALS-403AA0 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 794.49 GB

disk0s3 - Recovery HD [Recovery] 650 MB

disk0s4 - B******P (UFSD_NTFS_COMPR) 204.86 GB


Mounted Volumes:

disk0s2 - Macintosh HD 794.49 GB (495.54 GB free)

Journaled HFS+

Mount point: /


disk0s4 - B******P 204.86 GB (70.67 GB free)

UFSD_NTFS_COMPR

Mount point: /Volumes/B******P


Network:

Interface Bluetooth-Modem: Bluetooth DUN

Interface en0: Ethernet

Interface fw0: FireWire

Interface en1: AirPort

802.11 a/b/g/n

One IPv4 address

2 IPv6 addresses

Interface en4: iPhone

Interface en5: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

OS X Yosemite 10.10.5 (14F2511)

Time since boot: Less than an hour

System Load: 1.16 (1 min ago) 1.14 (5 min ago) 0.73 (15 min ago)


Configuration Files:

/etc/hosts - Count: 16 - Corrupt!


Security:

SystemStatus
GatekeeperMac App Store and identified developers


Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac.volumeWatcher.plist

Executable: ~/Library/Application Support/CleanMyMac/CleanMyMacHelperTool -cleanWinJunk -cleanTrashes -cleanMacOSJunk

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.adobe.CS5ServiceManager.plist

Executable: /Library/Application Support/Adobe/CS5ServiceManager/CS5ServiceManager.app/Contents/MacOS/CS5Service Manager -launchedbylogin

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

Executable: ~/Library/Application Support/Steam/SteamApps/steamclean

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.gopro.stereomodestatus.plist

Executable: /Applications/GoPro/Tools/StereoModeStatus.app/Contents/MacOS/StereoModeStatus

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.freemacsoft.appcleanerdaemon.plist

Executable: /Library/Application Support/AppCleaner/AppCleaner Daemon

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac.helperTool.plist

Executable: ~/Library/Application Support/CleanMyMac/CleanMyMacHelperTool

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac.trashSizeWatcher.plist

Executable: ~/Library/Application Support/CleanMyMac/CleanMyMacHelperTool -watchTrashSize

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/net.culater.SIMBL.Agent.plist

Executable: /Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.razer.rzupdater.plist

Executable: /Library/Application Support/Razer/RzUpdater.app/Contents/MacOS/RzUpdater

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist

Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

NameVersion
GoPro Studio2.0.1
Adobe Dreamweaver CS612.0.0.5808
StereoModeStatus1.0
Adobe AIR Uninstaller3.1
Adobe Flash CS612.0.0.481
Microsoft Document Connection14.1.3
Eclipse3.7
CleanMyMac1.10.0
iPhoto9.2.3
Recursive File Processing Droplet1.0
SwitchBoardSBSV 2.0.13.7486
Microsoft Alerts Daemon14.1.3
Chech updates for driver9.0.1
InkServer10.9
LTU
AppCleaner1.2.2
Pixel Bender Toolkit
TeamViewerQS3.6
{41C543D4-AC29-4B7E-B95D-D73B7EB2EFBB}6.0.98.0
Einführung zu Snow Leopard94
Open XML for Excel14.1.3
Microsoft Word14.1.3
SimController1.0.1
ExtendScript ToolkitESTK CS5 3.5.0.52
Uninstall Product6.0.98.0
Microsoft Chart Converter14.1.3
naibAPP_VERSION
LMU1.0
Droplet with Settable Properties1.0
TuneUp_Uninstaller
Microsoft Database Utility14.1.3
AAM Registration Notifier6.0.335.0
Microsoft Ship Asserts1.1.2
Adobe Fireworks CS6Adobe Fireworks CS6 version 12.0.0.236
CS5ServiceManager5.0.0.738
Alerts Daemon
Adobe InDesign CS5
iDVD7.1.2
SLLauncher1.0
Carbon Copy Cloner3.3.7
org.eclipse
Microsoft Graph14.1.3
Pages4.1
Save as Adobe PDF10.0.0
dynamiclinkmanager6.0.0
Microsoft Outlook14.1.3
EtreCheck
iWeb3.0.4
Microsoft-Fehlerberichterstattung2.2.7
Microsoft Query12.0.0
Remote Desktop Connection2.0.1
Recursive Image File Processing Droplet1.0
Adobe Acrobat Pro10.1.1
NTFS for Mac OS X82
Acrobat Distiller10.1.1
Adobe Acrobat Updater1 . 0 . 15
LiquidCD2.08
SecurityFixer10.8
AAM Updates Notifier6.0.335.0
Equation Editor14.1.0
Turbo1.1.3 (1320)
quicklookd325.0
Adobe InDesign CS6
Adobe Flash Builder 41.2
Microsoft Upload Center14.1.3
Microsoft Communicator13.0.0
SA Color Finesse 3 UI3.0.6(275)
duet
Microsoft Office Reminders14.1.3
Numbers2.1
Steam1.5
iDVD Einführung3.8
Template3.2
DVD Oynatıcı5.7
Microsoft Excel14.1.3
Adobe Extension Manager CS6"6.0.0.412"
Adobe Application Manager6.0.335.0
Microsoft AutoUpdate2.3.2
Adobe After Effects Render Engine
Adobe Audition CS65.0x708
Adobe Widget Browser2.0 Build 348
Adobe SpeedGrade CS62012.7766.34
adobe_licutilAdobe License Utility 6.0.0.114 (BuildVersion: 6.0; BuildDate: Tue Apr 03 2012 18:00:00)
Microsoft Office Setup Assistant14.0.0
Keynote5.1.1
Call of Duty 21.3.1
Adobe AIR Application Installer3.1
iMovie9.0.4
GUIDUFRM_Repair1.0
Register NTFS for Mac OS X82
Microsoft Database Daemon14.1.3
AppCleaner Helper1.1.2
Steam Helper Helper
{88878C42-AB99-4615-8B76-D5E783F174BF}3.0.122.0
Setup5.0.65.0
Microsoft Clip Gallery14.1.3
My Day14.1.3
SyncServicesAgent14.1.3
Software Update Enabler22.0
Über Apple Hardware Test33.85
autosetup
GarageBand6.0.5
dynamiclinkmediaserver6.0.0
Adobe AIR Updater3.1
iPhoto Library Upgrader8.1
Microsoft PowerPoint14.1.3
KCNScrew1.6
Microsoft Language Register14.1.3
CS6ServiceManager6.0.389
Counter-Strike Global Offensive1.0
SecureDownloadManager3.1.4.0
Adobe Help4.0.244


Kernel Extensions:

/Applications/Rowmote Helper.app

[Loaded] RowmoteIREmu_106.kext (1.0 - SDK 10.6)

[Not Loaded] RowmoteIREmu.kext (1.0 - SDK 10.5)

/Library/Extensions

[Loaded] RazerHid.kext (Razer USA Ltd., 20.58 - SDK 10.9)

/Library/StartupItems/ArcanaStartupSound/Resources

[Not Loaded] ArcanaPRAM.kext (1.1b3)


Startup Items:

ArcanaStartupSound Path: /Library/StartupItems/ArcanaStartupSound


System Launch Agents:

[Not Loaded] 5 Apple tasks
[Loaded] 149 Apple tasks
[Running] 61 Apple tasks


System Launch Daemons:

[Not Loaded] 45 Apple tasks
[Loaded] 136 Apple tasks
[Running] 82 Apple tasks
[Other] One Apple task


Launch Agents:

[Loaded] com.adobe.CS5ServiceManager.plist (? 40cdc1ff - installed 2011-09-23)
[Running] com.razerzone.rzdeviceengine.plist (Razer USA Ltd. - installed 2017-09-29)
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2012-05-05)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)
[Running] com.razer.rzupdater.plist (? 2bbe2bd1 - installed 2017-09-29)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-14)
[Running] net.culater.SIMBL.Agent.plist (? 850e6250 - installed 2011-09-24)


Launch Daemons:

[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-14)
[Loaded] com.adobe.SwitchBoard.plist (? 856489a3 - installed 2012-05-05)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-24)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25)
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-14)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-06)
[Not Loaded] com.gopro.stereomodestatus.plist (? ab93fe2f - installed 2014-01-29)
[Not Loaded] com.zeobit.MacKeeper.AntiVirus (? 2245d449 - installed 2011-09-30)
[Running] com.freemacsoft.appcleanerdaemon.plist (? 1885fc36 - installed 2008-08-19)


User Launch Agents:

[Loaded] com.macpaw.CleanMyMac.helperTool.plist (? 0 - installed 2011-09-22)
[Running] com.spotify.webhelper.plist (Spotify - installed 2018-01-26)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)
[Not Loaded] com.valvesoftware.steamclean.plist (? 0 - installed 2018-03-19)
[Loaded] com.macpaw.CleanMyMac.volumeWatcher.plist (? 0 - installed 2011-09-22)
[Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2012-04-04)
[Loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist (? 0 - installed 2011-09-22)
[Not Loaded] com.zeobit.MacKeeper.Helper (? 0 - installed )


User Login Items:

SIMBL Agent Uygulama

(/Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app)

Dropbox Uygulama (Dropbox, Inc.

(/Applications/Dropbox.app)

Remote for Mac Uygulama

(/Applications/Remote for Mac.app)

Rowmote Helper Uygulama

(/Applications/Rowmote Helper.app)

CloudLoginHelper SMLoginItem (Mac App Store - installed 2017-11-08)

(/Applications/CloudApp.app/Contents/Library/LoginItems/CloudLoginHelper.app)

LaunchAtLoginHelperApp SMLoginItem (Mac App Store - installed 2017-11-08)

(/Applications/Brightness menu bar.app/Contents/Library/LoginItems/LaunchAtLoginHelperApp.app)

HP Device Monitor SMLoginItem (Hewlett Packard - installed 2016-06-08)

(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)


Internet Plug-ins:

Unity Web Player: UnityPlayer version 5.2.0f3 (installed 2015-11-16)

Default Browser: 600 (installed 2015-09-21)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-25)

FolxNetscapePlugIn: Unknown

FlashPlayer-10.6: 29.0.0.113 (installed 2018-03-13)

Silverlight: 4.0.51204.0 (installed 2011-09-23)

QuickTime Plugin: 7.7.3 (installed 2017-11-08)

Flash Player: 29.0.0.113 (installed 2018-03-13)

PepperFlashPlayer: 29.0.0.113 (installed 2018-03-14)

SharePointBrowserPlugin: 14.1.3 (installed 2011-09-23)

AdobePDFViewer: 18.011.20038 (installed 2018-02-25)

iPhotoPhotocast: 7.0 (installed 2012-05-01)

JavaAppletPlugin: 15.0.0 (installed 2015-04-27)


User Internet Plug-ins:

FolxNetscapePlugIn: Unknown

Picasa: 1.0 (installed 2011-03-28)


Safari Extensions:

Adblock Plus.safariextz - Eyeo GmbH - https://adblockplus.org/ (installed 2017-01-02)


3rd Party Preference Panes:

Flash Player (installed 2018-02-24)

GoPro (installed 2014-07-14)

Growl (installed 2011-09-23)

MagicPrefs (installed 2012-01-05)

Paragon NTFS for Mac ® OS X (installed 2011-05-05)

Perian (installed 2010-03-18)

ArcanaStartupSound (installed 2009-09-12)


Time Machine:

Skip System Files:

Mobile backups:

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 794.49 GB - Disk used: 298.95 GB

Destinations:

T******************s [Local] (Last used)

Total size: 0 B

Total number of backups: 0

Oldest backup:

Last backup:


Top Processes by CPU:

Process (count)Source% of CPU
Google ChromeGoogle, Inc.2
kernel_taskApple1
Google Chrome Helper (14)Google, Inc.1
WindowServerApple1
Dropbox (3)Dropbox, Inc.0


Top Processes by Memory:

Process (count)SourceRAM usage
Google Chrome Helper (14)Google, Inc.1.92 GB
kernel_taskApple659 MB
Google ChromeGoogle, Inc.316 MB
Dropbox (3)Dropbox, Inc.170 MB
mdworker (11)Apple160 MB


Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
Google ChromeGoogle, Inc.3
Google Chrome Helper (14)Google, Inc.2
WindowServerApple1
watchdogdApple0
mdworker (11)Apple0


Virtual Memory Information:

Available RAM3.14 GB
Free RAM1022 MB
Used RAM4.86 GB
Cached files2.14 GB
Swap Used0 B


Clean up:

/Library/LaunchDaemons/com.zeobit.MacKeeper.AntiVirus

/Library/Application Support/MacKeeper/AntiVirus.app/Contents/MacOS/AntiVirus

Executable not found

~/Library/LaunchAgents/com.zeobit.MacKeeper.Helper

~/Desktop/MacKeeper.app/Contents/Resources/Helper.app/Contents/MacOS/Helper

Executable not found


Diagnostics Information (past 7 days):

2018-03-26 21:14:35 Last Shutdown Cause: 3 - Hard shutdown (once)

2018-03-22 12:45:12 RzDeviceEngine.app Crash (once)

2018-03-22 11:26:56 RzUpdater.app Crash (once)

objc_msgSend() selector name: doneParsingWithData:andDelegate:

2018-03-21 16:02:46 Dropbox.app Crash (once)

objc_msgSend() selector name: respondsToSelector:


End of report

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imac black screen after sleep mode and boot

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