iMac Pro Wake from Sleep to Black Screen after Mojave Update

I have an open Applecare Case Number for this, #****.

Seems like I have them stumped.


iMac Pro

10.14

3GHz

64GB RAM

Radeon Pro Vega 64


Without fail, each and every time I put the computer to sleep, it hangs on wake. I get the infamous "black screen" where you can hear and see things going on but there is no way to see. I have a two-monitor setup (an ancient 32" Apple Cinema Display) and after about a minute of invisible activity both screens will come alive and I can enter my password and get back to work.


As mentioned in the title, this only began after upgrading to Mojave. Interestingly, before Mojave there was a different problem - kernel panics about every week or 2. Those have stopped. But I'm not sure what's worse. The wake from sleep issue is many times per day, so I've gotten into the habit of not sleeping it when possible, and hitting a mouse key to wake it up and then I do something else for a minute or 2. But come on, this was a $7K computer so we expect a little bit better.


Most recently I tried the following:

Turn off system hibernation by using Terminal commands:

sudo pmset standby 0

sudo pmset autopoweroff 0


The one thing Applecare agent previously had me do is a software re-install by doing a restart with command-R, but that didn't address the issue.


I notice there is a point upgrade to Mojave, I'll try that and we'll see if it helps.




[Personal Information Edited by Host]

iMac Pro (2017), macOS Mojave (10.14), Refurbished from Apple

Posted on Nov 4, 2018 9:49 AM

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4 replies

Nov 7, 2018 8:03 AM in response to webby101

Hi Webby, it was a Highpoint RocketStor 6351A. Basically a Thunderbolt 2 hub with audio, eSATA USB 3.0 ports, and some other connections as well. It seemed to work okay for 3 years; I had an old school Apple 30" Cinema Display (2004?) hooked up to it and you can imagine there being a few adapters involved. But I noticed that the RocketStor made a high pitch noise when you DIDN'T use the USB port. Strange. It could have been on the way out. I was having the sleep issue under Mojave, and there were also kernel panics every week or 2 under High Sierra, FYI (no sleep issues with High Sierra). No more of those, and now that the culprit has been identified, no more sleep issues either.


I'm now using a Sonnet Echo 15 Thunderbolt 2 Docking Station; I briefly achieved a state where I could use the old Apple Cinema Display through the Sonnet Docking station's Thunderbolt 2/Display Port ... but then, coincidentally, the Apple Cinema Display stopped working. Probably a power supply. Frustrating coincidence.


So, sick and tired of dealing with kludgey monitor adapters (plus that old 30" display was a power pig), I just broke down and ordered a 31.5" HP Z32 UHD 4k Display, with a native USB-C data connection capability. Arrives tomorrow, it's a beauty. Have to move forward with technology! Have a great week.

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iMac Pro Wake from Sleep to Black Screen after Mojave Update

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