MacBook Air 2013 Random Reboot Sierra
When using my MacBook Air, the screen will randomly go black and reboot. I've tried changing the energy settings and doing an SMC reset. I also opened an additional admin account and have been using that and the problem persists. Would someone please read the results of my EtreCheck results below for me and let me know if they see something that could be causing this? If this is not the right place to post the results, would you please direct me to the correct board to do that at? Thanks.
EtreCheck version: 4.1.3 (4A188)
Report generated: 2018-03-24 22:48:17
Download EtreCheck from https://etrecheck.com
Runtime: 2:46
Performance: Excellent
Problem: Computer is restarting
Description:
Screen will randomly go black and then laptop restarts.
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Time Machine auto backup disabled - Time Machine auto backups are disabled.
Heavy RAM usage - This machine is using a large amount of RAM.
Small backup drive - Time Machine backup drive is too small.
Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.
Hardware Information:
MacBook Air (11-inch, Mid 2013)
MacBook Air Model: MacBookAir6,1
1 1.3 GHz Intel Core i5 (i5-4250U) CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 ok
BANK 1/DIMM0
4 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 292
Video Information:
Intel HD Graphics 5000 - VRAM: 1536 MB
Color LCD 1366 x 768
Drives:
disk0 - APPLE SSD TS0256F 251.00 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x2 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [Core Storage Container] 250.14 GB
disk1 - M********r (Journaled HFS+) 249.79 GB
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
Mounted Volumes:
disk1 - M********r 249.79 GB (38.74 GB free)
Journaled HFS+
Mount point: /
Network:
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en2: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 99.88 GB available
System Software:
macOS Sierra 10.12.6 (16G1212)
Time since boot: Less than an hour
System Load: 1.38 (1 min ago) 3.74 (5 min ago) 4.71 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Kernel Extensions:
/System/Library/Extensions
[Not Loaded] jawbone.kext (1.1.2 - SDK 10.7)
System Launch Agents:
| [Not Loaded] | 7 Apple tasks |
| [Loaded] | 185 Apple tasks |
| [Running] | 93 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 42 Apple tasks |
| [Loaded] | 176 Apple tasks |
| [Running] | 100 Apple tasks |
| [Other] | 2 Apple tasks |
Launch Agents:
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03) |
| [Loaded] | com.oracle.java.Java-Updater.plist (? 65d63974 - installed 2015-06-08) |
Launch Daemons:
| [Loaded] | com.tunabellysoftware.TGFanHelper.plist (Tunabelly Software Inc. - installed 2018-03-22) |
| [Loaded] | com.axoniclabs.DeepSleepCmd.plist (Axonic Labs LLC - installed 2018-03-22) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-23) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-02-26) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2015-06-08) |
| [Loaded] | com.oracle.java.JavaUpdateHelper.plist (? 95986cc6 - installed 2015-05-02) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-07) |
Internet Plug-ins:
FlashPlayer-10.6: 29.0.0.113 (installed 2018-03-21)
QuickTime Plugin: 7.7.3 (installed 2018-03-22)
Flash Player: 29.0.0.113 (installed 2018-03-21)
JavaAppletPlugin: Java 8 Update 51 (installed 2015-07-29)
SharePointBrowserPlugin: 14.6.8 (installed 2016-09-30)
3rd Party Preference Panes:
Flash Player (installed 2018-02-23)
Java (installed 2015-07-29)
Time Machine:
Skip System Files:
Mobile backups: No
Auto backup: No
Volumes being backed up:
M********r: Disk size: 249.79 GB - Disk used: 211.05 GB
Destinations:
N*****E [Local] (Last used)
Total size: 124.48 GB
Total number of backups: 6
Oldest backup: 2014-12-26 16:39:58
Last backup: 2015-01-05 06:28:45
Top Processes by CPU:
| Process (count) | Source | % of CPU |
| WindowServer | Apple | 29 |
| Safari | Apple | 8 |
| com.apple.WebKit.WebContent (19) | Apple | 7 |
| kernel_task | Apple | 6 |
| hidd | Apple | 6 |
Top Processes by Memory:
| Process (count) | Source | RAM usage |
| com.apple.WebKit.WebContent (19) | Apple | 2.12 GB |
| kernel_task | Apple | 780 MB |
| com.apple.WebKit.WebContent (2) | Apple | 281 MB |
| WindowServer | Apple | 248 MB |
| Safari | Apple | 196 MB |
Top Processes by Network Use:
| Process | Source | Input | Output |
| com.apple.WebKit.Networking | Apple | 3 MB | 506 KB |
| apsd | Apple | 23 KB | 55 KB |
| mDNSResponder | Apple | 44 KB | 9 KB |
| Apple | 17 KB | 7 KB | |
| netbiosd | Apple | 13 KB | 1 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy usage (0-100) |
| WindowServer | Apple | 10 |
| System Preferenc | 5 | |
| Safari | Apple | 3 |
| hidd | Apple | 2 |
| com.apple.prefer | 2 |
Virtual Memory Information:
| Available RAM | 3.18 GB |
| Free RAM | 421 MB |
| Used RAM | 4.82 GB |
| Cached files | 2.77 GB |
| Swap Used | 0 B |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Evernote | 7.0.2 | 2018-03-10 |
| Battery Health 2 | 1.4 | 2018-03-11 |
| Battery Health | 5.6 | 2018-03-12 |
| Remote Mouse | 2.900 | 2018-03-22 |
| FlashFrozen | 1.3.6 | 2018-03-22 |
Diagnostics Information (past 7 days):
2018-03-24 22:33:44 Last Shutdown Cause: -62 - System unresponsive (once)
2018-03-22 21:28:52 cloudd Crash (once)
*** Terminating app due to uncaught exception 'NSGenericException', reason: 'Failed to step (6922): "select apsEnvironment, isApplication, isCKSystemService, canMasquerade, canSetEnvironment, allowCustomAccounts, canAccessProtectionData, canSetDeviceIdentifier, hasAccessDuringBuddy, hasLightweightPCS, hasTCCAuthorization, allowsPowerNapScheduling, isOOPUI, allowsParticipantPII, displaysSystemAcceptPrompt, appIdentifier, clientPrefix from AppBundle where appBundleIdentifier = ? AND sourceAppBundleIdentifier = ?" - errcode:1b0a, msg:"disk I/O error", size: (null), path:/Users/USER/Library/Caches/*/CloudKitMetadata, fs:(null)/(null)' abort() called terminating with uncaught exception of type NSException |
2018-03-22 19:37:05 bash Crash (once)
BUG IN CLIENT OF LIBPLATFORM: Trying to recursively lock an os_unfair_lock |
2018-03-22 11:31:27 Kernel Kernel Panic (once)
3rd Party Kernel Extensions: None |
