MacBook Pro (retina, 15 inch, Late 2013) keeps shutting down unexpectedly or randomly.
Hi all,
My MacBook Pro (retina, 15 inch, Late 2013) running High Sierra macOS High Sierra 10.13.5(17F77) after being put in sleep mode or closing the cover,keepsrandomlyshutting down, where a power up is required. What does it do when you close the cover or put in sleep mode, it freezes (one can hear a loud fan, frozen screen) before shutdown but more often than not it’s just a random shutdown to black screen.
I tried few things, uninstalling few apps, and finally I reverted back to backup from March od 2018, before the High Sierra update, no reboots, but as soon as I updated it started all over again. So what is the issue? Apple Support needs to respond, since I see a lot of people complaining about the same issue (one complaint was with identical MacBook Pro), for this reason I think it needs to be addressed. Before my warranty rand out Apple changed quite a few pieces hardware, so I am excluding hardware issues. I have no external peripherals attached to MacBook Pro, so that is also excluded.
EtreCheck version: 4.3.2 (4D034)
Report generated: 2018-06-07 19:16:54
Download EtreCheck from https://etrecheck.com
Runtime: 3:09
Performance: Good
Problem: Computer is restarting
Description:
My MacBook Pro (retina, 15 inch, Late 2013) running High Sierra macOS High Sierra 10.13.5 (17F77) after being put in sleep mode or closing the cover, keeps randomly shutting down, where a power up is required. What does it do when you close the cover or put in sleep mode, it freezes (one can hear a loud fan, frozen screen) before shutdown but more often than not it’s just a random shutdown to black screen.
Major Issues:
Anything that appears on this list needs immediate attention.
Adware - Adware detected.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Apps crashing - There have been numerous app crashes.
Clean up - There are orphan files that could be removed.
Small backup drive - Time Machine backup drive is too small.
Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.
System modifications - There are a large number of system modifications running in the background.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown - Your machine shut down abnormally.
Hardware Information:
MacBook Pro (Retina, 15-inch, Late 2013)
MacBook Pro Model: MacBookPro11,3
1 2.6 GHz Intel Core i7 (i7-4960HQ) CPU: 4-core
16 GB RAM - Not upgradeable
BANK 0/DIMM0 - 8 GB DDR3 1600 ok
BANK 1/DIMM0 - 8 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 215
Video Information:
Intel Iris Pro - VRAM: 1536 MB
Color LCD
NVIDIA GeForce GT 750M - VRAM: 2048 MB
Drives:
disk0 - APPLE SSD SM1024F 1.00 TB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x4 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 1.00 TB
disk1s1 - Macintosh HD (APFS) 1.00 TB (358.68 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] 1.00 TB (41 MB used)
disk1s3 - Recovery (APFS) [Recovery] 1.00 TB (1.04 GB used)
disk1s4 - VM (APFS) [APFS VM] 1.00 TB (1.07 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD 1.00 TB (639.30 GB free)
APFS
Mount point: /
disk1s4 - VM [APFS VM] 1.00 TB (639.30 GB free)
APFS
Mount point: /private/var/vm
Network:
Interface Bluetooth-Modem: Bluetooth DUN
Interface en4: Thunderbolt Ethernet
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
2 IPv6 addresses
Interface en5: iPhone
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 43.12 GB available
System Software:
macOS High Sierra 10.13.5 (17F77)
Time since boot: Less than an hour
System Load: 1.48 (1 min ago) 1.66 (5 min ago) 1.73 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Adware:
Launchd: ~/Library/LaunchAgents/com.iobit.MacBoosterMini.plist
Reason: Adware name match
Executable: ~/Library/Application Support/MacBooster 3/MacBooster mini.app/Contents/MacOS/MacBooster mini
Launchd: ~/Library/LaunchAgents/com.pcv.hlpramcn.plist
Reason: Adware name match
Executable: ~/Library/Application Support/amc/helperamc.app/Contents/MacOS/helperamc
Launchd: /Library/LaunchDaemons/com.Software-Updater.agent.plist
Reason: Adware name match
Executable: /Applications/Software-Updater/Software-Updater -guid 55388883055631958 -source rh-1637
Safari Extension: Omnibar
Reason: Adware name match
Unsigned Files:
Launchd: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist
Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.divx.uninstall.preferences.plist
Executable: /bin/bash -c if [[ ! -e "/Applications/DivX/DivX Preferences.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.citrix.ServiceRecords.plist
Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist
Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.petzl.OSByPetzl.plist
Executable: /Applications/Petzl/OSByPetzl.app/Contents/Resources/FlexCommandHandler
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.acronis.acep.plist
Executable: /Applications/Acronis True Image.app/Contents/MacOS/prl_stat for_scheduler
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.divx.dms.agent.plist
Executable: /Library/Application Support/DivX/DivXMediaServer.app/Contents/MacOS/DivXMediaServer
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.divx.uninstall.player.plist
Executable: /bin/bash -c if [[ ! -e "/Applications/DivX Player.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.divx.uninstall.converter.plist
Executable: /bin/bash -c if [[ ! -e "/Applications/DivX Converter.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/org.wireshark.ChmodBPF.plist
Executable: /Library/Application Support/Wireshark/ChmodBPF/ChmodBPF
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
43 32-bit apps
Kernel Extensions:
/System/Library/Extensions
[Not Loaded] FTDIUSBSerialDriver.kext (2.2.18 - SDK 10.6)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 177 Apple tasks |
| [Running] | 107 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 37 Apple tasks |
| [Loaded] | 182 Apple tasks |
| [Running] | 116 Apple tasks |
Launch Agents:
| [Loaded] | com.acronis.acep.plist (? ac18ca62 - installed 2015-07-26) |
| [Loaded] | com.divx.dms.agent.plist (? bf9bdaf7 - installed 2017-07-04) |
| [Loaded] | com.divx.update.agent.plist (DivX, LLC - installed 2017-06-14) |
| [Not Loaded] | com.everykey.EverykeyLoginAgent.plist (? 3e4482bc - installed 2018-05-30) |
| [Loaded] | org.macosforge.xquartz.startx.plist (? d225a7da - installed 2014-05-17) |
| [Loaded] | com.divx.uninstall.converter.plist (? 9e90dee7 - installed 2017-10-25) |
| [Running] | com.citrix.ServiceRecords.plist (? 484f5457 - installed 2013-10-22) |
| [Loaded] | com.divx.uninstall.preferences.plist (? 1cd1d81c - installed 2017-10-25) |
| [Running] | com.parallels.mobile.prl_deskctl_agent.launchagent.plist (Parallels International GmbH - installed 2018-06-05) |
| [Loaded] | com.citrix.AuthManager_Mac.plist (? 8bba567b - installed 2013-10-22) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03) |
| [Loaded] | com.divx.uninstall.player.plist (? 664f994d - installed 2017-10-25) |
| [Running] | com.citrix.ReceiverHelper.plist (? 75b63b97 - installed 2013-10-22) |
| [Loaded] | com.oracle.java.Java-Updater.plist (? c6a0fb40 - installed 2018-03-28) |
Launch Daemons:
| [Running] | com.parallels.mobile.dispatcher.launchdaemon.plist (Parallels International GmbH - installed 2018-06-05) |
| [Running] | com.ni.ServiceLocator.plist (National Instruments - installed 2014-06-25) |
| [Loaded] | com.parallels.mobile.kextloader.launchdaemon.plist (Apple - installed 2018-06-05) |
| [Running] | com.tunabellysoftware.TGFanHelper.plist (Tunabelly Software Inc. - installed 2018-06-07) |
| [Running] | com.everykey.everykeyd.plist (? 1b414a24 - installed 2018-05-30) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-01) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-02-26) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-03-28) |
| [Loaded] | org.macosforge.xquartz.privileged_startx.plist (? 65395f14 - installed 2014-05-17) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05) |
| [Loaded] | org.wireshark.ChmodBPF.plist (? d4207e05 - installed 2014-07-15) |
| [Other] | com.Software-Updater.agent.plist (Adware - installed 2016-09-11) |
User Launch Agents:
| [Running] | com.parallels.mobile.startgui.launchagent.plist (Parallels International GmbH - installed 2018-04-21) |
| [Other] | com.jdibackup.ZipCloud.notify.plist (? 0 - installed 2016-09-11) |
| [Other] | com.acronis.monitor.plist (? 0 - installed 2017-05-11) |
| [Other] | com.jdibackup.ZipCloud.autostart.plist (? 0 - installed 2016-09-11) |
| [Other] | com.iobit.MacBoosterMini.plist (Adware - installed 2016-06-28) |
| [Running] | com.petzl.OSByPetzl.plist (? 0 - installed 2017-06-17) |
| [Not Loaded] | com.pcv.hlpramcn.plist (Adware - installed 2016-09-11) |
User Login Items:
Parallels Toolbox Application (Parallels International GmbH - installed 2018-06-06)
(/Applications/Parallels Toolbox.app)
Everykey Application (? - installed 2018-06-06)
(/Applications/Everykey.app)
TemperatureGaugeHelper SMLoginItem (Mac App Store - installed 2014-11-27)
(/Applications/Temperature Gauge.app/Contents/Library/LoginItems/TemperatureGaugeHelper.app)
goproapp.devicedetection SMLoginItem (? - installed 2017-07-28)
(/Applications/GoPro Quik.app/Contents/Library/LoginItems/goproapp.devicedetection.app)
PhotoStreamAgent SMLoginItem (Mac App Store - installed 2015-03-20)
(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
TGProLaunchHelper SMLoginItem (Tunabelly Software Inc. - installed 2018-01-18)
(~/Applications/TG Pro.app/Contents/Library/LoginItems/TGProLaunchHelper.app)
Internet Plug-ins:
JavaAppletPlugin: Java 8 Update 171 build 11 (installed 2018-06-06)
AdobePDFViewerNPAPI: 11.0.07 (installed 2014-05-08)
FlashPlayer-10.6: 30.0.0.113 (installed 2018-06-07)
DivX Web Player: 3.8.5.2 (installed 2017-08-07)
QuickTime Plugin: 7.7.3 (installed 2018-06-06)
Flash Player: 30.0.0.113 (installed 2018-06-07)
PepperFlashPlayer: 29.0.0.171 (installed 2018-06-06)
SharePointBrowserPlugin: 14.6.3 (installed 2016-04-19)
AdobePDFViewer: 11.0.07 (installed 2014-05-08)
LV140HelperLauncher: 14.0.0 (installed 2014-06-25)
CitrixICAClientPlugIn: 11.8.2 (installed 2013-10-22)
MeetingJoinPlugin: (installed 2016-04-19)
Safari Extensions:
| OpenIE.safariextz - Parallels - http://www.parallels.com (installed 2018-06-06) |
| Everykey for Safari.safariextz - Everykey - https://everykey.com (installed 2018-06-06) |
| Omnibar.safariextz - Adware (installed 2014-11-17) |
| Everykey for Safari.safariextz - Everykey Inc. - https://www.everykey.com (installed 2018-01-19) |
3rd Party Preference Panes:
Flash Player (installed 2018-06-01)
Java (installed 2018-06-06)
Time Machine:
Skip System Files: No
Mobile backups:
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 1.00 TB - Disk used: 361.04 GB
Destinations:
L***e [Local] (Last used)
Total size: 540.11 GB
Total number of backups: 6
Oldest backup: 2017-12-03 00:33:30
Last backup: 2018-06-05 01:01:20
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| WindowServer | Apple | 11 | |
| kernel_task | Apple | 4 | |
| nsurlsessiond (2) | Apple | 1 | |
| cloudd | Apple | 1 | |
| hidd | Apple | 1 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| com.apple.WebKit.WebContent (5) | Apple | 1.49 GB | |
| kernel_task | Apple | 1.28 GB | |
| mdworker (6) | Apple | 251 MB | |
| mds_stores | Apple | 212 MB | |
| WindowServer | Apple | 170 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| ocspd | Apple | 15 MB | 396 B | |
| apsd | Apple | 229 KB | 42 KB | |
| Everykey | ? | 134 KB | 133 KB | /Applications/Everykey.app |
| com.apple.WebKit.Networking | Apple | 72 KB | 164 KB | |
| cloudd | Apple | 57 KB | 129 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| openssl (2) | ? | 30 | |
| ocspd | Apple | 9 | |
| launchd | Apple | 1 | |
| QuickLookSatellite | Apple | 1 | |
| nsurlsessiond (2) | Apple | 0 |
Virtual Memory Information:
| Available RAM | 9.33 GB |
| Free RAM | 4.54 GB |
| Used RAM | 6.67 GB |
| Cached files | 4.79 GB |
| Swap Used | 0 B |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Adobe Pepper Flash Player | 29.0.0.171 | 2018-06-06 |
| iTunes | 12.7.5 | 2018-06-06 |
| Gatekeeper Configuration Data | 140 | 2018-06-06 |
| iNet Network Scanner | 2.4.7 | 2018-06-06 |
| Numbers | 5.0 | 2018-06-06 |
| Keynote | 8.0 | 2018-06-06 |
| Photo Transfer App | 3.61 | 2018-06-06 |
| Pages | 7.0 | 2018-06-06 |
| Everykey | 1.0 | 2018-06-06 |
| Java 8 Update 171 | 1.0 | 2018-06-06 |
| Adobe Flash Player | 30.0.0.113 | 2018-06-07 |
Clean up:
~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist
/Applications/ZipCloud.app/Contents/Resources/Utility.app
Executable not found
~/Library/LaunchAgents/com.acronis.monitor.plist
/Applications/Acronis True Image.app/Contents/MacOS/trueimaged
Executable not found
~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist
/Applications/ZipCloud.app/Contents/Resources/Utility.app
Executable not found
Diagnostics Information (past 7 days):
2018-06-07 18:30:16 Last Shutdown Cause: -128 - Unknown
2018-06-07 12:55:52 EverykeyLoginAgent.app Crash (2 times)
/Library/PrivilegedHelperTools/EverykeyLoginAgent.app
Assertion failed: (backing->lock_buffer > 0), function CGSBackingStoreUnlockWriter, file /BuildRoot/Library/Caches/com.apple.xbs/Sources/SkyLight/SkyLight-312.62/SkyLig ht/Services/Windows/CGSBackingStore.c, line 379. |
2018-06-06 19:20:39 Everykey.app Crash (2 times)
/Applications/Everykey.app
objc[1592]: __NSDate object 0x6040002040c0 overreleased while already deallocating; break on objc_overrelease_during_dealloc_error to debug |
2018-06-06 18:15:39 plugin-container.app Crash
/Applications/Firefox.app/Contents/MacOS/plugin-container.app
2018-06-06 01:48:49 Finder.app Crash (3 times)
/System/Library/CoreServices/Finder.app
2018-06-05 22:47:12 bird Crash
/System/Library/PrivateFrameworks/CloudDocsDaemon.framework/Versions/A/Support/b ird
Assertion failed: (<BRCPQLConnection:0x7ff14000b1b0 clientTruth {batch:1:1 txn:0}> locked for more than 1 minute, aborting... |
End of report
MacBook Pro (Retina, 15-inch, Late 2013), macOS High Sierra (10.13.5), see attached EtreCheck
