Macbook Pro freezes and restarts
Hello everyone, I hope you can help me with my current problem.
I have Macbook pro (13 inch, mid 2012) MacOS Sierra (10.12.6) that has been working great over the past 5 years. Recently, my Macbook pro started freezing randomly including mouse, keyboard usually without flickering screen and restarting out of the blue without any warning or alert message afterwards (unlikely kernel panics?).
It seems these tend to happen more often when i physically my laptop and/or when i am running multiple programs (powerpoint, word, google chrome, safari..) simultaneously.
I have ran Full diagnostics while Holding "D" on reboot and showed no hardware/software issues. I also used Disk Utility on reboot to Erase hardware and download the most updated software.
This has not resolved my issue, however my macbook pro is currently much faster and smoother after erasing the hardware.
I was told that this might be related to overheating vs RAM issues vs Logic board ?
I have also ran Etrecheck reports and attached it to this message.
If i want to take it to an apple store so that they can fix the problem they will charge 475$ flat rate which is absurd. I would just buy a new laptop. Any help please?
EtreCheck version: 5.0.6 (5A017)
Report generated: 2018-10-20 13:33:31
Download EtreCheck from https://etrecheck.com
Runtime: 5:24
Performance: Below Average
Problem: Computer is restarting
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.
Upgradeable RAM - This machine has upgradeable RAM that would help its performance.
High battery cycle count - Your battery may be losing capacity.
Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
Low performance - EtreCheck report took over 5 minutes to run. This is unusual.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown - Your machine shut down abnormally.
Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro Model: MacBookPro9,2
1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core
4 GB RAM - Upgradeable
BANK 0/DIMM0 - 2 GB DDR3 1600 ok
BANK 1/DIMM0 - 2 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 883
Video Information:
Intel HD Graphics 4000 - VRAM: 1536 MB
Color LCD 1280 x 800
Drives:
disk0 - APPLE HDD HTS547550A9E384 500.11 GB (Mechanical - 5400 RPM)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [Core Storage Container] 499.25 GB
disk1 - R**i (Journaled HFS+) 498.88 GB (28.77 GB used)
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
Mounted Volumes:
disk1 - R**i 498.88 GB (469.84 GB free)
Journaled HFS+
Mount point: /
Encrypted
Network:
Interface en0: Ethernet
Interface en4: iPhone
Interface fw0: FireWire
Interface en1: Wi-Fi
802.11 a/b/g/n
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 4.11 GB available
System Software:
macOS Sierra 10.12.6 (16G1510)
Time since boot: Less than an hour
Security:
System | Status |
---|---|
Gatekeeper | Enabled |
System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist
Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.citrix.ServiceRecords.plist
Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist
Executable: /Library/Application Support/Citrix Receiver/ctxusbd
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist
Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
One 32-bit app
Kernel Extensions:
/Library/Application Support/Citrix Receiver
[Not Loaded] CitrixGUSB.kext (Citrix Systems, Inc., 12.4.0 - SDK 10.9)
System Launch Agents:
[Not Loaded] | 6 Apple tasks |
[Loaded] | 188 Apple tasks |
[Running] | 92 Apple tasks |
System Launch Daemons:
[Not Loaded] | 41 Apple tasks |
[Loaded] | 172 Apple tasks |
[Running] | 104 Apple tasks |
[Other] | 2 Apple tasks |
Launch Agents:
[Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-10-17) |
[Running] | com.citrix.ServiceRecords.plist (? 8e6543d - installed 2016-11-09) |
[Loaded] | com.citrix.AuthManager_Mac.plist (? 1ce99fae - installed 2016-11-09) |
[Running] | com.citrix.ReceiverHelper.plist (? bbfad3f1 - installed 2016-11-09) |
Launch Daemons:
[Loaded] | com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-10-01) |
[Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-10-17) |
[Loaded] | com.citrix.ctxusbd.plist (? 44dc9c9f - installed 2016-11-09) |
[Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-09-09) |
User Launch Agents:
[Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-10-01) |
User Login Items:
iTunesHelper (Apple - installed 2018-10-04)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
iTunesHelper (Apple - installed 2018-10-04)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app/Contents/MacOS/iTunes Helper)
Internet Plug-ins:
QuickTime Plugin: 7.7.3 (installed 2018-10-04)
CitrixICAClientPlugIn: 12.4.0 (installed 2018-10-01)
Time Machine:
Time Machine Not Configured!
Performance:
System Load: 3.10 (1 min ago) 4.23 (5 min ago) 2.15 (15 min ago)
Nominal I/O speed: 8.26 MB/s
File system: 80.83 seconds
Write speed: 48 MB/s
Read speed: 70 MB/s
Top Processes by CPU:
Process (count) | Source | CPU | Location |
Google Chrome Helper (10) | Google, Inc. | 73.06 % | |
Google Chrome | Google, Inc. | 28.72 % | |
ABAssistantService | Apple | 20.10 % | |
WindowServer | Apple | 13.14 % | |
EtreCheckPro | Etresoft, Inc. | 13.02 % |
Top Processes by Memory:
Process (count) | Source | RAM usage | Location |
Google Chrome Helper (10) | Google, Inc. | 817 MB | |
kernel_task | Apple | 563 MB | |
EtreCheckPro | Etresoft, Inc. | 397 MB | |
mdworker (11) | Apple | 230 MB | |
Google Chrome | Google, Inc. | 172 MB |
Top Processes by Network Use:
Process | Source | Input | Output | Location |
CalendarAgent | Apple | 18 KB | 5 KB | |
apsd | Apple | 6 KB | 12 KB | |
mDNSResponder | Apple | 10 KB | 5 KB | |
assistantd | Apple | 5 KB | 4 KB |
Virtual Memory Information:
Available RAM | 1.45 GB |
Free RAM | 17 MB |
Used RAM | 2.55 GB |
Cached files | 1.43 GB |
Swap Used | 0 B |
Software Installs (past 30 days):
Name | Version | Install Date |
Microsoft Office for Mac | 16.18.18101400 | 2018-10-01 |
Citrix Receiver | 12.4.0 | 2018-10-01 |
XProtectPlistConfigData | 2100 | 2018-10-02 |
Gatekeeper Configuration Data | 155 | 2018-10-02 |
MRTConfigData | 1.35 | 2018-10-02 |
Security Update 2018-004 | 10.12.6 | 2018-10-04 |
Safari | 12.0 | 2018-10-04 |
iTunes | 12.8 | 2018-10-04 |
Microsoft Excel for Mac | 16.18.18101400 | 2018-10-16 |
Microsoft OneNote for Mac | 16.18.18101400 | 2018-10-16 |
Microsoft PowerPoint for Mac | 16.18.18101400 | 2018-10-16 |
0.3.1072 | 2018-10-16 | |
Microsoft AutoUpdate | 4.4.18101400 | 2018-10-17 |
Microsoft Outlook for Mac | 16.18.18101400 | 2018-10-20 |
Microsoft Word for Mac | 16.18.18101400 | 2018-10-20 |
Diagnostics Information (past 7 days):
2018-10-20 13:24:05 Last Shutdown Cause: -62 - System unresponsive
End of report
MacBook Pro, macOS Sierra (10.12.6)