My exercise ring barely moves -Why?

Question

Level 1

4 points

My exercise ring barely moves -Why?

Everything was functioning well until about a week ago when I upgraded my SE to the 8 plus and now when I use my watch and select outdoor walk - open I barely get credit for it.
Yesterday I went for a walk for over an hour and it gave me credit for 6 mins. I can see in my health app my heart rate was up during that time and it should have recorded more then 6 mins.
I did the recalibration data reset and went for a 20 min walk - again can see my HR was up and got credit for 3 of the 20 min walk.

Can someone PLEASE give me suggestions on how to get this working right or what has changed. I really am trying to stay motivated by walking more and need a close calories burned estimation but this just isn't working!

Help!

Thanks and I have read the generic answers about the hr number being different for everyone etc.

iOS 4

Posted on Mar 25, 2018 5:25 AM

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Answer 1

GeeZ06

Level 4

3,210 points

Mar 26, 2018 1:22 PM in response to kickrz22

Hello again, looking at my iWatch Series 3 w/ Cellular you may want to check out a setting on your watch. Go to Settings > General > Workout > Power Saving Mode. Make sure it is OFF. If it is OFF then give Apple Support a call.

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Answer 2

GeeZ06

Level 4

3,210 points

Mar 26, 2018 12:00 PM in response to kickrz22

Hello. On your iPhone open My Watch App. Then open Privacy. Then check to see if Heart Rate and Fitness Tracking are turned ON. If OFF this might be the problem.

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Answer 3

GeeZ06

Level 4

3,210 points

Mar 26, 2018 1:11 PM in response to kickrz22

Hello, The only other thing I would check is the iWatch battery. If it has gone into Power Reserve Mode many features won’t work. If battery is good and your iPhone is new I would call Apple Support or pay a visit to Apple Store if one is vlose to you. If you have the Apple Support App installed on iPhone you can get hrlp that way too. Here is link for Support App. Good Luck.

Apple Support by Apple https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8

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