How to get past the iCloud lock

How can I bypass the iCloud lock if u have forgotten the sign in information?

iPhone 6s Plus, iOS 11.2.5

Posted on Mar 27, 2018 1:53 PM

Reply
3 replies

Mar 27, 2018 1:56 PM in response to MerlynsKey

If an iOS device has been 'Activation Locked' it can only be unlocked by using the ID and password used to lock it. Start by going to http://iforgot.apple.com and see whether you can retrieve the ID and reset the password.


Failing that your only option, provided that you bought the device new in the first place, is to take it, the original purchase documents, and some ID to an actual Apple Store (not just an authorised service centre) - make an appointment - and ask whether they can unlock it. If you bought the device used then Apple cannot help you.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to get past the iCloud lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.