Apple Music not loading song progress on lock screen

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Apple Music not loading song progress on lock screen

I’ve noticed that lately when I play a song using Apple Music and I lock my phone it simply shows the song progress as it hasn’t started. In other words, is not updating real time. Is anyone else having this issue. Adding pic. In the pic the song had been playing for 1 minute already but my lock screen remained as if the song was not started yet.

Posted on Mar 30, 2018 12:37 AM

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Answer 1

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chuck_3rd

Community Specialist

Mar 30, 2018 1:19 PM in response to majedenicaragua

Hi, majedenicaragua,

Thanks for stopping by the Apple Support Communities. If I understand your post, the Now Playing widget on your Lock screen will display track information, but will not advance the playback time. Instead, it will appear as though it hasn't begun playing. I'd be happy to help!

Based on what you've described, I would first suggest force closing any open apps, to make sure nothing is accessing that widget: How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support . Then, restart your iPhone: Restart your iPhone, iPad, or iPod touch - Apple Support .

If the issue continues after restarting, I would next recommend is to check for updates for your iPhone: Update your iPhone, iPad, or iPod touch - Apple Support .

Should you still have trouble, back up your iPhone ( How to back up your iPhone, iPad, and iPod touch - Apple Support ), and then reinstall the iOS software using the steps under the "Put your device in recovery mode and set it up again" section of If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support . Even though the title of this article doesn't match your issue exactly, the steps to reinstall are the important part, and those re the same.

Have a great day!

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Apple Music not loading song progress on lock screen

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