Notes not working

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angeluswrath Author

Level 1

8 points

Notes not working

Ever sine I got the iPhone X my notes app has not worked. Anyone know what the problem could be?

iPhone X, iOS 9.0.2

Posted on Mar 30, 2018 3:31 PM

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Answer 1

Best reply

CarlAVII

Community Specialist

Apr 13, 2018 3:10 PM in response to angeluswrath

Thanks for that update, angeluswrath! Since you didn't have this issue when your iPhone was setup as new, we can narrown this down to something in your backup. Your next step is restore from a different recent backup, or contact Apple for further help with your situation.

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Contact Apple Support

Thanks for using the Apple Support Communities and take care!

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Answer 2

sterling r

Community Specialist

Mar 31, 2018 12:36 PM in response to angeluswrath

Hello angeluswrath,

Thanks for that info and choosing the Apple Support Communities. Based on what you stated, it seems you are having issues with the Notes app on your iPhone X. If you haven't already, please force close the Notes app and restart your device as iOS clears cached data and does other system optimizations when you turn your device off and on.

Force an app to close on your iPhone, iPad, or iPod touch
Restart your iPhone, iPad, or iPod touch

At this point, we would like you to reinstall iOS on your device; this will help us isolate the situation further. Reinstalling iOS should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud.

How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch

Once you have a current backup, follow the steps from the "If your device turns on but gets stuck during start up" section in this article:

If your iPhone, iPad, or iPod touch won't turn on

Use the “Update” option and not “Restore” and these steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further.

Cheers!

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Answer 3

chuck_3rd

Community Specialist

Apr 13, 2018 1:34 PM in response to angeluswrath

Thanks for replying, angeluswrath, and that additional info, it really helps! Next, use iTunes on your Mac or PC to restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software. Temporarily setup your phone as new to test your issues, and then restore your backup and test the issues again.

Restore your iPhone, iPad or iPod touch to factory settings
Restore your iPhone, iPad, or iPod touch from a backup

Have a great day and thanks for using the Apple Support Communities!

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Answer 4

angeluswrath Author

Level 1

8 points

Apr 13, 2018 2:46 PM in response to chuck_3rd

So Notes does work when I restore to factory settings. However when I used my backup and checked again it was back to not working. Is there a way to troubleshoot or am i stuck with starting from scratch on the iPhone?

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Answer 5

angeluswrath Author

Level 1

8 points

Apr 14, 2018 6:19 AM in response to CarlAVII

Thanks for all the help. I never really have trouble with my apple products so I just wasn't aware of all these tips. Just going to reset phone as its not very old not worth the hassle to narrow down the problem. Thanks again!

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Answer 6

angeluswrath Author

Level 1

8 points

Apr 13, 2018 1:04 PM in response to sterling r

Ok I was finally able to try this fix just now. It did not resolve the issue of Notes not working? Whats next to try?

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Notes not working

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