User profile for user: izonov
izonov Author
User level: Level 1
5 points

iMac shutdown in Target Display Mode (macOS 10.13.4)

Hi! I am using iMac (21.5-inch, mid 2014, iMac14, 4) as an external display for MacBook Pro (Retina, 13-inch, mid 2014). After upgrading to macOS 10.13.4 on both computers, the target display mode becomes unusable. Here is the problem scenario:


  • Connect iMac and MacBook with thunderbolt cable
  • Press Command+F2 on the iMac keyboard
  • iMac just shutdown. The display on MacBook Pro turns black, but it still works.
  • Disconnect the thunderbolt cable
  • iMac is off. Correct picture on MacBook Pro is back.


Is it known issue? What information can I collect to find root cause for this issue? Before upgrade all worked correctly.

iMac, macOS High Sierra (10.13.4)

Posted on Mar 31, 2018 1:16 PM

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User profile for user: r8ba$$118
r8ba$$118
User level: Level 1
19 points

Apr 4, 2018 7:25 PM in response to izonov

I'm having a very similar issue with my mid 2014 iMac 21.5 when using TDM to connect to a Mid 2014 Macbook Pro 15. Issues seems to have only appeared since upgrading to both to MacOS 10.13.4. i've reset both PRAM and the SMC on both systems with no luck. I'm going to continue to try to troubleshoot the issue. If I make any progress I will post a reply here.


This issue is unfortunate because I use TDM a lot for work. Apple really needs to correct this issue soon.

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User profile for user: izonov
izonov Author
User level: Level 1
5 points

Mar 31, 2018 1:48 PM in response to izonov

There are different logs before iMac shutdown in system.log. Few examples:

Mar 31 23:31:57 jack systemstats[52]: assertion failed: 17E199: systemstats + 914800 [D1E75C38-62CE-3D77-9ED3-5F6D38EF0676]: 0x40

Mar 31 23:32:02 jack Dock[254]: BUG in libdispatch client: kevent[mach_recv] monitored resource vanished before the source cancel handler was invoked

Mar 31 23:32:17 jack com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Mar 31 23:33:10 jack dpd[197]: objc[197]: __NSArrayI object 0x7ff72e50b340 overreleased while already deallocating; break on objc_overrelease_during_dealloc_error to debug

Mar 31 23:34:11 localhost bootlog[0]: BOOT_TIME 1522528451 0

Mar 31 21:35:15 jack com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.235): com.apple.pluginkit.pkd (lint): Service sets EnableTransactions=false and EnablePressuredExit=true, which makes no sense. Enabling Transactions.

Mar 31 21:35:22 jack systemstats[52]: assertion failed: 17E199: systemstats + 914800 [D1E75C38-62CE-3D77-9ED3-5F6D38EF0676]: 0x40

Mar 31 21:36:46 localhost bootlog[0]: BOOT_TIME 1522521406 0

Mar 31 22:02:17 jack systemstats[52]: assertion failed: 17E199: systemstats + 914800 [D1E75C38-62CE-3D77-9ED3-5F6D38EF0676]: 0x40

Mar 31 22:02:20 --- last message repeated 4 times ---

Mar 31 22:02:20 jack com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Mar 31 22:02:25 jack systemmigrationd[517]: BUG in libdispatch client: dispatch_mig_server: mach_msg() failed (ipc/send) msg too small - 0x10000008

Mar 31 22:02:50 jack com.apple.xpc.launchd[1] (com.apple.rootless.init): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

Mar 31 22:03:44 jack dpd[188]: objc[188]: __NSArrayI object 0x7fc1dde07e20 overreleased while already deallocating; break on objc_overrelease_during_dealloc_error to debug

Mar 31 22:03:52 jack dpd[188]: objc[188]: __NSArrayI object 0x7fc1ddc19060 overreleased while already deallocating; break on objc_overrelease_during_dealloc_error to debug

Mar 31 22:04:38 localhost bootlog[0]: BOOT_TIME 1522523078 0

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User profile for user: christerfromörebro
christerfromörebro
User level: Level 1
4 points

Apr 18, 2018 1:46 PM in response to Luis Sequeira1

This is the report from EtreCheck.

EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-04-18 22:40:30

Download EtreCheck from https://etrecheck.com

Runtime: 2:42

Performance: Excellent


Problem: No problem - just checking


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup- Time Machine backup not found.

Hardware failure- Your machine shut down due to a hardware failure.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.


Hardware Information:

iMac (21.5-inch, Mid 2014)

iMac Model: iMac14,4

1 1,4 GHz Intel Core i5 (i5-4260U) CPU: 2-core

8 GB RAMNot upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok


Video Information:

Intel HD Graphics 5000 - VRAM: 1536 MB

iMac 1600 x 900


Drives:

disk0 - APPLE HDD HTS545050A7E362 500.11 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 () [Core Storage Container] 499.25 GB

disk1 - Macintosh HD (Journaled HFS+) 498.89 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


Mounted Volumes:

disk1 - Macintosh HD 498.89 GB (438.90 GB free)

Journaled HFS+

Mount point: /


Network:

Interface SAMSUNG_MDM: SAMSUNG Modem

Interface Bluetooth-Modem: Bluetooth DUN

Interface en0: Ethernet

Interface en5: iPhone

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 567 MB available


System Software:

macOS High Sierra 10.13.4 (17E199)

Time since boot: About 2 days

System Load: 1.80 (1 min ago) 1.46 (5 min ago) 1.33 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/PACESupport.plist

Executable: /System/Library/Extensions/PACESupportFamily.kext/Contents/Resources/paceload

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

9 32-bit apps


Kernel Extensions:

/Applications/Kies.app

[Not Loaded] ssudmdmcontrol.kext (DEVGURU Co., Ltd., 1.4.32 - SDK 10.6)

[Not Loaded] ssudmdmdata.kext (DEVGURU Co., Ltd., 1.4.32 - SDK 10.6)

[Not Loaded] ssuddrv.kext (DEVGURU Co., Ltd., 1.4.32 - SDK 10.6)

[Not Loaded] ssudmtp.kext (DEVGURU Co., Ltd., 1.4.32 - SDK 10.5)

[Not Loaded] ssudserial.kext (DEVGURU Co., Ltd., 1.4.32 - SDK 10.6)


/System/Library/Extensions

[Not Loaded] PACESupportFamily.kext (5.9.1 - SDK 10.6)


/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

[Not Loaded] PACESupportLeopard.kext (5.9.1 - SDK 10.4)

[Not Loaded] PACESupportPanther.kext (5.9.1 - SDK 10.-1)

[Loaded] PACESupportSnowLeopard.kext (5.9.1 - SDK 10.6)

[Not Loaded] PACESupportTiger.kext (5.9.1 - SDK 10.4)


System Launch Agents:

[Not Loaded]8 Apple tasks
[Loaded]170 Apple tasks
[Running]114 Apple tasks
[Other]One Apple task


System Launch Daemons:

[Not Loaded]37 Apple tasks
[Loaded]184 Apple tasks
[Running]113 Apple tasks
[Other]One Apple task


Launch Daemons:

[Loaded]com.apple.installer.osmessagetracing.plist (Apple - installed 2018-03-28)
[Running]com.paceap.eden.licensed.plist (? b8fa6e6c - installed 2015-02-05)
[Loaded]com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-03-27)
[Loaded]PACESupport.plist (? ab6b5614 - installed 2013-02-01)


User Launch Agents:

[Running]com.spotify.webhelper.plist (Spotify - installed 2017-10-22)


User Login Items:

fuspredownloader Program (?

(/Users/***/Library/Application Support/.FUS/fuspredownloader.app)

KiesAgent Program (? - installed 2016-04-08)

(/Applications/Kies.app/Contents/MacOS/KiesAgent.app)


Internet Plug-ins:

Silverlight: 5.1.50901.0 (installed 2017-03-29)

FlashPlayer-10.6: 29.0.0.140 (installed 2018-04-11)

QuickTime Plugin: 7.7.3 (installed 2018-03-28)

Flash Player: 29.0.0.140 (installed 2018-04-11)


3rd Party Preference Panes:

Flash Player (installed 2018-03-27)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count)Source% of CPU
sandboxdApple17
WindowServerApple7
kernel_taskApple3
syspolicydApple1
trustd (4)Apple0


Top Processes by Memory:

Process (count)SourceRAM usage
kernel_taskApple768 MB
com.apple.WebKit.WebContent (2)Apple188 MB
mds_storesApple182 MB
MailApple162 MB
suggestdApple101 MB


Top Processes by Network Use:

ProcessSourceInputOutput
mDNSResponderApple22 MB479 KB
commerceApple32 KB4 KB
MailApple11 KB3 KB
com.apple.Safari.SafeBrowsing.ServiceApple11 KB1 KB
apsdApple4 KB6 KB


Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
WindowServerApple3
mDNSResponderApple0
AirPlayXPCHelperApple0
System EventsApple0
FolderActionsDispatcherApple0


Virtual Memory Information:

Available RAM4.56 GB
Free RAM1.89 GB
Used RAM3.44 GB
Cached files2.68 GB
Swap Used0 B


Diagnostics Information (past 7 days):

2018-04-16 20:41:21 Last Shutdown Cause: -128 - Unknown (once)


End of report

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User profile for user: christerfromörebro
christerfromörebro
User level: Level 1
4 points

Apr 18, 2018 10:57 PM in response to Luis Sequeira1

It says: Hardware failure - unknown - 128
The Kies software were used a long time ago for connecting my Samsung phone, I've taking it away now and I'll try again and see if it helps (haven't caused any problems earlier though...).
I'm using the TDM so I can have a monitor for my Mac mini. When pressing the cmd f2 it works for like 20 seconds and then the iMac shuts down (restarts).
Not the biggest problem in the world, but it's so annoying when knowing it worked up until the latest OS upgrade.

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User profile for user: izonov
izonov Author
User level: Level 1
5 points

Apr 19, 2018 11:46 AM in response to izonov

Hello! I have collected etrecheck report after issue reproduction too. According to logs attached earlier it seem issue is related with dpd.

EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-04-19 21:36:06

Download EtreCheck from https://etrecheck.com

Runtime: 5:43

Performance: Below Average


Problem: Computer is restarting

Description:

Restart after Target Display Mode


Major Issues:

Anything that appears on this list needs immediate attention.


Hardware failure- Your machine shut down due to a hardware failure.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.

Low performance- EtreCheck report took over 5 minutes to run. This is unusual.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.


Hardware Information:

iMac (21.5-inch, Mid 2014)

iMac Model: iMac14,4

1 1,4 GHz Intel Core i5 (i5-4260U) CPU: 2-core

8 GB RAMNot upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok


Video Information:

Intel HD Graphics 5000 - VRAM: 1536 MB

iMac 1920 x 1080


Drives:

disk0 - APPLE HDD HTS545050A7E362 500.11 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 499.25 GB

disk0s3 - Recovery HD () [Recovery] 650 MB


Mounted Volumes:

disk0s2 - Macintosh HD 499.25 GB (234.95 GB free)

Journaled HFS+

Mount point: /


Network:

Interface en0: Ethernet

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 12.33 GB available


System Software:

macOS High Sierra 10.13.4 (17E199)

Time since boot: Less than an hour

System Load: 1.81 (1 min ago) 1.73 (5 min ago) 1.06 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

Executable: /Users/***/Library/Application Support/Steam/SteamApps/steamclean

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

5 32-bit apps


Kernel Extensions:

/Applications/Tunnelblick.app

[Not Loaded] tap.kext (Jonathan Bullard, 20141104 (Tunnelblick build 4921))

[Not Loaded] tun.kext (Jonathan Bullard, 20141104 (Tunnelblick build 4921))


System Launch Agents:

[Not Loaded]9 Apple tasks
[Loaded]179 Apple tasks
[Running]104 Apple tasks
[Other]One Apple task


System Launch Daemons:

[Not Loaded]36 Apple tasks
[Loaded]186 Apple tasks
[Running]111 Apple tasks
[Other]One Apple task


Launch Daemons:

[Loaded]com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-17)
[Running]com.docker.vmnetd.plist (Docker Inc - installed 2017-12-03)
[Loaded]com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-10-10)
[Loaded]com.feingeist.shimo.helper.plist (Fabian Jaeger - installed 2017-07-22)
[Loaded]net.tunnelblick.tunnelblick.tunnelblickd.plist (Jonathan Bullard - installed 2017-12-12)


User Launch Agents:

[Loaded]com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)
[Loaded]com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-15)
[Loaded]com.valvesoftware.steamclean.plist (? 0 - installed 2017-11-14)
[Loaded]net.tunnelblick.tunnelblick.LaunchAtLogin.plist (Jonathan Bullard - installed 2017-12-07)


User Login Items:

Resilio Sync Application (Resilio, Inc.

(/Applications/Resilio Sync.app)

uTorrent Application (BitTorrent, Inc

(/Applications/uTorrent.app)

Plex Media Server Application (Plex Inc.

(/Applications/Plex Media Server.app)

Alfred 3 Application (Running with Crayons Ltd

(/Applications/Alfred 3.app)


Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2018-03-31)


Safari Extensions:

1Password.safariextz - AgileBits - https://agilebits.com/onepassword(installed 2018-03-28)
Save to Pocket.safariextz - Read It Later, Inc. - http://getpocket.com/(installed 2017-10-15)


Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB - Disk used: 264.30 GB

Destinations:

D**a [Network] (Last used)

Total size: 2.00 TB

Total number of backups: 66

Oldest backup: 2017-06-29 22:13:06

Last backup: 2018-04-19 09:51:32


Top Processes by CPU:

Process (count)Source% of CPU
mds_storesApple16
sandboxdApple15
kernel_taskApple11
mdworker (20)Apple8
backupdApple8


Top Processes by Memory:

Process (count)SourceRAM usage
kernel_taskApple770 MB
mdworker (20)Apple599 MB
mds_storesApple223 MB
Resilio SyncResilio, Inc.111 MB
mdsApple90 MB


Top Processes by Network Use:

ProcessSourceInputOutput
kernel_taskApple367 MB136 MB
mDNSResponderApple125 KB65 KB
uTorrentBitTorrent, Inc52 KB105 KB
apsdApple9 KB15 KB
netbiosdApple3 KB354 B


Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
Resilio SyncResilio, Inc.9
WindowServerApple2
backupdApple1
mdworker (20)Apple1
mediaanalysisdApple1


Virtual Memory Information:

Available RAM4.36 GB
Free RAM973 MB
Used RAM3.64 GB
Cached files3.41 GB
Swap Used0 B


Diagnostics Information (past 7 days):

2018-04-19 21:21:39 Last Shutdown Cause: -128 - Unknown (once)


End of report

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iMac shutdown in Target Display Mode (macOS 10.13.4)

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