I can no longer play my itunes movies from my iTune library on my Windows 10 computer? Have played them before for years.

I can no longer play my movies from my iTunes library on my Windows 10 computer? Have played them for years without any problems. Now it just locks up the whole computer. No problems playing podcasts or music.

Windows 10

Posted on Apr 1, 2018 6:03 PM

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4 replies

Apr 3, 2018 12:03 PM in response to bmonkman12

Hello bmonkman12,

I see that you're unable to play movies from your iTunes library on your computer. I'd be happy to provide some help so that you can enjoy your movies on your computer again.

Sounds like you might be dealing with an issue with third-party security software and iTunes. Take a look at this article with some seteps that can help:

Resolve issues between iTunes and third-party security software
Thank you for using Apple Support Communities.
Have a great day!

Apr 3, 2018 6:53 PM in response to Joseph_S.

Security doesn't seem to be the problem. I'm using Windows Defender with the latest patches (antivirus definition 1.265.3.0). The movie menu comes up, I select a movie, the internal menu for the movie comes up, I select the play movie button, the clock spins but the movie never plays and iTunes is locked until I kill the process with the Task manager. I've also tried reinstalling the software and deauthorizing the computer and then reauthorizing the computer. If security is blocking the movie, I'm not seeing any error message. These are movies that I have downloaded into my iTunes library on the computer.


Thanks.

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I can no longer play my itunes movies from my iTune library on my Windows 10 computer? Have played them before for years.

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