Safari crashes when I try to log into online accounts

Question

Level 1

8 points

Safari crashes when I try to log into online accounts

I am running OS 10.11.6 and ran the latest suggested update from for security etc.from Apple. Since then Safari crashes overtime I try to log into one of my online accounts. No error message.

This happened earlier this year and I seemed to fix the problem based on a suggestion I found online, that was to download and reinstall the operating system again. That took about 12 hrs and used up most of my data usage for the month.

I don't have any safari extensions turned on.

Any suggestions .

iMac, Mac OS X (10.7)

Posted on Apr 2, 2018 1:38 PM

Reply

Answer 1

Top-ranking reply

Eric Root

Level 10

685,803 points

Apr 2, 2018 7:44 PM in response to dickfromab

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. Please post if this worked or not.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. Please post if this worked or not.

Safe Mode - About El Capitan
also Sierra

Safe Mode Startup – El Capitan. also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. You can run the report for free at least once, but if you run it several times, at some point it will ask you to pay a license fee.

Etrecheck – System Information

Reply

Answer 2

Eric Root

Level 10

685,803 points

Apr 5, 2018 8:42 AM in response to dickfromab

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.

Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

Safari Corruption See post by Linc Davis

If that doesn't work, try running this program in your normal user account , then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Reply

Answer 3

dickfromab Author

Level 1

8 points

Apr 5, 2018 7:57 AM in response to Eric Root

Thanks Eric,

I set up another account and it worked correctly. So it appears to be a problem in the original account with Safari. Specific to one account. Don't know how to fix it without reinstalling El Capitan.

Also restarted in Safe Mode but that did nothing to solve the issue.

Reply

Answer 4

dickfromab Author

Level 1

8 points

Apr 6, 2018 7:42 AM in response to Eric Root

Thanks for the try Eric.

Apples updates seem to be the problem. Will be setting Firefox as my default from now on.

Reply

Answer 5

Apr 27, 2018 4:54 PM in response to dickfromab

I'm having the same sort of issue and have done most - if not all - of the suggestions above. In my case, Safari crashes the instant I enter any character into an online form. Also running 10.11.6 here. Does NOT happen in 2nd Admin account - at least for me.

Crash report gives me this: Terminating app due to uncaught exception 'CNPropertyInvalidTypeException', reason: 'Labeled values require a nonnull value, but a null value was presented.'

Hunting for a solution as this error is near meaningless to me and I've no clue how to deal with it... just adding my 2¢

BTW: Here in this discussion I was typing into a window about the size of a matchbook (?) but going back to edit this post window is now normal... (??)

Reply

Answer 6

Eric Root

Level 10

685,803 points

Apr 5, 2018 1:27 PM in response to dickfromab

I don't see any software that should cause problems.

Reply

Answer 7

dickfromab Author

Level 1

8 points

Apr 5, 2018 10:29 AM in response to Eric Root

I tried all of the above and nothing worked. If Safari worked in the newly created account why can one not recreate Safari in the original account?

Attached is the report from Etreckeck

EtreCheck version: 4.1.4 (4A203)

Report generated: 2018-04-04 15:30:24

Download EtreCheck from https://etrecheck.com

Runtime: 5:59

Performance: Below Average

Problem: Apps are crashing

Description:

Safari keeps crashing when I log into an online about and is running slow since installing apple update software.

Major Issues: None

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Upgradeable RAM- This machine has upgradeable RAM that would help its performance.

Apps crashing- There have been numerous app crashes.

Clean up- There are orphan files that could be removed.

Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.

System modifications- There are a large number of system modifications running in the background.

Low performance- EtreCheck report took over 5 minutes to run. This is unusual.

Hardware Information:

iMac (21.5-inch, Mid 2011)

iMac Model: iMac12,1

1 2.5 GHz Intel Core i5 (i5-2400S) CPU: 4-core

4 GB RAMUpgradeable

BANK 0/DIMM0

2 GB DDR3 1333 ok

BANK 1/DIMM0

2 GB DDR3 1333 ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Video Information:

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080

Drives:

disk0 - WDC WD5000AAKS-402AA0 500.11 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 499.25 GB

disk0s3 - Recovery HD [Recovery] 650 MB

disk1 - Disk 500.11 GB

External USB

disk2 - Touro Mobile 3.0 1.00 TB

External USB

Mounted Volumes:

disk0s2 - Macintosh HD 499.25 GB (109.15 GB free)

Journaled HFS+

Mount point: /

disk1s2 - O**********************o 499.76 GB (55.07 GB free)

Journaled HFS+

Mount point: /Volumes/O**********************o

disk2s2 - T******D 999.86 GB (182.41 GB free)

Journaled HFS+

Mount point: /Volumes/T******D

Network:

Interface en0: Ethernet

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

System Software:

OS X El Capitan 10.11.6 (15G20015)

Time since boot: Less than an hour

System Load: 1.56 (1 min ago) 1.03 (5 min ago) 1.10 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchAgents/com.divx.uninstall.preferences.plist

Executable: /bin/bash -c if [[ ! -e "/Applications/DivX/DivX Preferences.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi