Microphone not working on iPhone 7

I am having the same issues in my 7 plus 256 GB since I updated to iOS 12.01. can’t hear any call, nor my voice is audible to other side, Siri is unresponsive,voice memo says can’t record, when I record a video it’s not audible. Speakers while playing music is fine. It takes 3 to 4 min to soft reboot. Every time I reset it by erasing data completely the problem gets resolved, but after 3 or 4 calls it reappears. I went to apple store, the store guy told me to replace it for Rs 32500 as it is an hardware issue and they don’t repair it. Don’t know what to do next. Need help.

I am having the same issue. This appears to be a major issue with the iphone7 so it would be nice to know if Apple is working on a solution so we can decide whether or not to bail on the 7 and purchase a new phone. It's really a shame to pay $800 on a phone that can't even make calls. Very frustrating.

Hey Guys
That is so sad i have the same problem since updating the IOS, same problems mic not working, audio not recording, cannot make voice call or any calls, not only i have this problem but also my other family members who have iphone7 and iphone Plus are getting the same problems. There is no solution except to buy a new iphone. Apple are forcing people to increase their sales which has now reached at $62 billion revenue and $14 billion quarterly profit.

But they don't want to accept their mistake which is forcing customers to abandon iphone7 to buy new iphones.

As far in our family we have three iphone7s faulty, i got one solution for this, i bought a new iphone XS max 512GB £1449 (Belfast) but as soon as i opened the box i found the LCD screen was broken already, and i had to return it.
I will also tell my other family members to buy the same phone with same specs and if they don't like they can return it, but only buy from Apple store.

I hope this will help others fix the issue.

Regards

I am having the exact same issue with my iPhone 7+.

It absolutely happened after I updated to iOS 12.

This issue already happened in the past; Apple took responsibility for it and replaced people's phones for a short amount of time, but has stopped taking responsibility.

It is frustrating!

We are having exactly the same problem. Took the phone in tonight and the snarky guy at the “genius” bar told us that it was time to buy a new phone. That he couldn’t run diagnostics on it because we “must’ve soaked it in water” never gotten wet, ever. He also accused us of replacing the screen. I’m very interested in the resolution in all of these cases!

I have the same exact issue after updating to iOS 12...my iPhone is not a phone anymore. Greyed out speaker, either party is able to hear anything during a phone call, unable to record audio with the camera or within other apps, unable to use Siri. I am only able to take phone calls through my AirPods or through bluetooth in my car. I've chatted with online customer support on two occasions, visited the Genius Bar on two occasions, and just got off the phone with a senior advisor at Apple Care. I brought up how this is a known issue that occurred in May, but was told my only options are to replace the phone out of my own pocket for $319 or get $175 credit towards a new phone.

We should not be responsible for replacing our own phones, especially since this issue occurred after an iOS update that Apple has always pushed us to do. The malfunction was out of our hands, and we were not expecting permanent damage after a simple iOS update.

Well, i don't know if my comment will help anyone here. I've visited 3 service centres and i got my answer. This problem affects a lot of IPhone 7 users. And the problem is not with the new update. It is caused by dropping the phone (even if you dropped it months ago), thats why it affects different phones at different time. The reason why we experience the above mentioned problems may be because the update heats the phone and because this audio chip is vulnurable after previous drops, it becomes broken and unusable. Each service center proposed me only one thing-> change of motherboard which is quite expensive, unfortunately. So i guess its caused by combination of the new update,phone dropping and vulnerable audio chips in IPhone 7s

same here.. I have been 3 weeks on the phone with Apple 2nd tier technicians, then went to an apple store on their recommendation ( 2 hours drive) only to get told to do a "repair swap" for £309.. or ask my provider to honour my "consumer rights" (UK) I went to EE with this advice and they literally laughed at me. Should I swap for another refurbed iPhone 7? we know all know that they're not the quality we are expecting for the price we are paying..

I am livid.

I chatted wit one of apples customer care he said:

I will be happy to help! Sorry it is giving you trouble there. When we see the speakerphone greyed out like that it is a good indication we need to get the iPhone serviced for you. This phone is still covered by AppleCare so we can get it taken care of. Do you know if you have an Apple Retail Store in your area?

We may have an Apple Authorized Service Provider. I can check for you if you would like

we need to get it serviced for you. When the option becomes greyed out like that it indicates the iPhone detected an issue with the related hardware during the update process and disabled it.

Once we receive it in our repair center it only takes about 3-5 days

Same issue here, after updating to 12.1, my phone is not a phone anymore. After reading here, apparently it affects lots of iphone 7 users. Have tried all the ways mentioned above, no solution. I am also a Apple customer from iPhone 3, is it time to leave?

I just started having the same issue with my iPhone 7 I’ve had for about 2 years now. I’ve never had this issue and 3 or so days ago I tried to call a family member and it wouldn’t go through. Voice memo says “audio device not found.” It also takes an incredibly long time to restart. I took to the Apple Store and they didn’t even run any tests. As soon as I told them the issues I was having they told me it would need to be replaced and it would be $300 out of pocket. I went to my carrier and they couldn’t help me either. I’ve called Apple Support and I’ve DM’d them over Twitter all night. Basically they’ve just told me there’s nothing they can do. It’s incredibly frustrating when they’re the source of the issue of tell you you’re going to have to pay to replace it. I’ve been a loyal Apple customer for years and this is definitely making me reconsider.

Exact same thing happened to me with exact same response. I told the rep that this is no different than a lemon car. The only help he gave me was that I can use blue tooth. So, I guess I have to sit in my car to make any calls on the car blue tooth. Same price quoted and I also said that this is the last apple phone I buy.

As of November, this issue still happens to apple users. It happened to my phone, out of the blue it has the exact symptoms here described. Greyed speaker button, no sound coming in or out. Unable to voice record or video record with sound. Have been loyal customer for years. But after reading how apple chooses to ignore this major hazard, by placing the blame on its loyal customers, I will be going for Androids or Google. And “word of mouth” will be implemented heavily.

Same issue after updating to IOS 12, mic stopped working. cant record audio messages or make calls. Speaker button greyed in! When I go into audio messages to record I get "No Audio Devises Found"! Found articles on several sights that the problem appeared back in may and apple had a free replacement program that they ended in July 2018. The replacement will now cost you 320 USD! to get the same phone with a 90 day warranty.

https://appleinsider.com/articles/18/05/04/apple-says-mic-problem-affecting-some-iphone-7-models-with-ios-113-or-later

https://www.idownloadblog.com/2018/07/17/speaker-repair-iphone-7/

Thanks for your reply but unfortunately I currently live in a country which doesn’t have an Apple store.

For the last couple of weeks, I have read many forums / threads and understood that the issues relate to latest iOS version. As such a new replacement phone wouldn’t do any good and would just waste my time even more.