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jmstew20 Author

Level 2

181 points

Microphone not working on iPhone 7

When making phone calls I cannot hear the other person, and they can't hear me. My voice memos app won't let me record anything in order to test the microphone and speakers. If i take a video, there is no sound. I can get sound on previous videos though. Siri can't hear me. I took my phone to the genius bar a couple days ago, and they did a factory reset. It didn't fix the issue. He said he ran diagnostics, and only told me that I should buy a new battery. I just did apple chat, and was told I need to take it in for a hardware issues. Any other ideas? Is this going to cost me a replacement?

Posted on Apr 3, 2018 4:43 PM

Top-ranking reply

JCCortes

Level 1

9 points

Posted on May 9, 2018 5:07 AM

I have the issues too, just saw an article on idrop talking about it. It looks to be related to latest SW update messing with the HW. I took the phone in last week (05/04/2018). They ran a few tests, at first, device not supported for them to run test, then they did a network reset and it helped for the test (some type of audio test), it passed them, they said you are good, tired a couple fo calls, worked, about 5 minutes later, got a call from wife, same issues, went back and this time after multiple resets etc, everything failed. Just opened a new Genius bar ticket to have reviewed. As an FYI, you can use bluetooth and it does take calls etc. (temp. solution). It is just from the physical phone that we cannot.

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232 replies

dafdmgz

Level 1

4 points

Dec 5, 2018 12:58 AM in response to jmstew20

How do u didn’t to them get u a new one? I have the same problem but they ignore me

Dec 13, 2018 10:55 AM in response to hai178

I have the same problem and don't know what to do? In Brazil they don't recognize it as a problem for a recall, but I think we are many.

falon96

Level 1

4 points

Jan 14, 2019 11:40 AM in response to JCCortes

I have had the same issue with my phone and I took mine to Apple on 12/24/18. They are still not fixing the issue, they are just telling customers they have to get a new phone.