Microphone not working on iPhone 7

When making phone calls I cannot hear the other person, and they can't hear me. My voice memos app won't let me record anything in order to test the microphone and speakers. If i take a video, there is no sound. I can get sound on previous videos though. Siri can't hear me. I took my phone to the genius bar a couple days ago, and they did a factory reset. It didn't fix the issue. He said he ran diagnostics, and only told me that I should buy a new battery. I just did apple chat, and was told I need to take it in for a hardware issues. Any other ideas? Is this going to cost me a replacement?

Posted on Apr 3, 2018 4:43 PM

Top-ranking reply

jculleny

Level 1

4 points

Posted on Jun 11, 2018 4:50 AM

Hello,

I had the same issue on my iPhone 7. I took my phone to the Apple store and said that I believed my iPhone microphone issue was part of a larger problem that Apple has now recognized. See link: https://www.macrumors.com/2018/05/04/apple-aware-of-iphone-7-mic-issue-ios-11-3/

The technician said they were aware of the issue and that my phone could be replaced out of warranty if a specific error code came up when running diagnostics. The error code has to either say "device could not detect dock" or "accessory not supported" in order for them to replace the phone. Fortunately, my phone had this error code and they replaced it with out question. My sister also had the same problem. She went to a different Apple store and the technician just confirmed that the speaker button was grayed out when making a phone call (described in article). Just this alone was enough for him to replace the phone out of warranty.

Every Apple store is different. I would suggest printing out the article and bring it just in case they attempt to blame you for the microphone no longer working. Just state that your phone has the same exact issues as described in the article and that you would like them to run a diagnostic. Good luck!

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232 replies

masih208

Level 1

4 points

Jan 24, 2019 8:45 AM in response to jmstew20

I took mine to an authorized service provider. Without doing anything, they said I need to replace the phone and will cost me 399€. Of course I didn’t do that because new iPhone 7 in Finland costs about 450€. I decided to contact Apple anyways. Like always they were very professional and really helpful. So they said even though my warranty is long over (25 months old phone), under Finnish consumer law, these type of problem which is obviously manufacturing issues, need to be fixed for free. They asked me to take it back to service provider and ask for the consumer law process. So I did. The phone has been there for a week now and I have t heard anything from them. But most likely my phone will be replaced for free. And if they decide for any B.S reason not to change it, I will contact the consumer protection agency and see what they have to say. You guys better look into law as well.

Feb 11, 2019 9:17 PM in response to masih208

Consumer laws not that effective in India. Will have to use the defective iPhone 7 plus with bluetooth headset, unless I spend money again to buy a new phone. If Apple does not pay attention to customer complaints, it would be soon that even customers treat Apple the same way by not giving them repeat business.

masih208

Level 1

4 points

Feb 14, 2019 6:57 AM in response to jmstew20

Apple changed my defected iPhone with for free. Earlier I posted a explaining the process which I went through. Following Finnish consumer’s law, Electronic devices need to last at least three years. If the defect is from manufacturing that is. Nonetheless, I was very surprised that Apple guarantees their phones for one year. Why so short? I’m glad that Finnish laws protecs me from enterprise greed and the evil of business. But then again it is us the consumers who feed this cycle. 850€ for a phone which has no guarantee to work more than 12 months is nuts!

mrgodai

Level 1

4 points

Jul 18, 2018 6:04 AM in response to katarzyna1978

send a feedback of your issue at Feedback - iPhone - Apple under Software/Hardware Compatibility and hopefully there will be enough people to send it so Apple will notice

Jul 21, 2018 7:59 AM in response to jmstew20

You also might have to buy a new iPhone

If that does not wotk

lyle153

Level 1

9 points

Aug 15, 2018 1:31 PM in response to MOKH24

That must be why when I clicked on it to take a closer look I was blocked

Aug 20, 2018 11:55 PM in response to jmstew20

To be able to make phone calls again all you need to do is buy some Bluetooth earphones. Annoying but not too expensive you can pick some up for £30 on Amazon. Probably find a cheaper pair.

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Microphone not working on iPhone 7