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Level 2

181 points

Microphone not working on iPhone 7

When making phone calls I cannot hear the other person, and they can't hear me. My voice memos app won't let me record anything in order to test the microphone and speakers. If i take a video, there is no sound. I can get sound on previous videos though. Siri can't hear me. I took my phone to the genius bar a couple days ago, and they did a factory reset. It didn't fix the issue. He said he ran diagnostics, and only told me that I should buy a new battery. I just did apple chat, and was told I need to take it in for a hardware issues. Any other ideas? Is this going to cost me a replacement?

Posted on Apr 3, 2018 4:43 PM

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JCCortes

Level 1

9 points

Posted on May 9, 2018 5:07 AM

I have the issues too, just saw an article on idrop talking about it. It looks to be related to latest SW update messing with the HW. I took the phone in last week (05/04/2018). They ran a few tests, at first, device not supported for them to run test, then they did a network reset and it helped for the test (some type of audio test), it passed them, they said you are good, tired a couple fo calls, worked, about 5 minutes later, got a call from wife, same issues, went back and this time after multiple resets etc, everything failed. Just opened a new Genius bar ticket to have reviewed. As an FYI, you can use bluetooth and it does take calls etc. (temp. solution). It is just from the physical phone that we cannot.

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232 replies

eedison

Level 1

9 points

Sep 5, 2018 6:58 PM in response to jmstew20

AARRRGG I am so frustrated!!! The mic worked for literally one hour after the update and now it randomly stopped working! Something is up with the software on these phones!!!

Sep 12, 2018 7:01 PM in response to jmstew20

Same exact thing has happened to me now on 11.4.1

Adkaye

Level 1

4 points

Sep 14, 2018 6:47 AM in response to aprayadav

Completely agree. Very bad business practice. Especially when they absolutely know it’s their issue. I’m done with apple

Broyles5

Level 1

4 points

Oct 29, 2018 9:37 AM in response to kristinafrombirmingham

Did you have to pay for the new phone? How long have you had your broken one?

nudlle

Level 1

10 points

Nov 1, 2018 4:22 AM in response to jmstew20

I'm having same issue, after update ios 12, my iPhone 7 is not a phone

Nov 1, 2018 4:57 PM in response to jmstew20

same issue. what a frustration that people experience this problem since may. No idea what to do

Nov 11, 2018 1:27 PM in response to jmstew20

My solution was to restore my iPhone to factory defaults from iTunes.

hai178

Level 1

4 points

Nov 18, 2018 7:52 PM in response to nataliafromhuntsville

We need to unite and do something about it. This is a known issue to Apple but they decided to ignore it. Our voice could only be heard if we share this to the world.