Level 2

182 points

Microphone not working on iPhone 7

When making phone calls I cannot hear the other person, and they can't hear me. My voice memos app won't let me record anything in order to test the microphone and speakers. If i take a video, there is no sound. I can get sound on previous videos though. Siri can't hear me. I took my phone to the genius bar a couple days ago, and they did a factory reset. It didn't fix the issue. He said he ran diagnostics, and only told me that I should buy a new battery. I just did apple chat, and was told I need to take it in for a hardware issues. Any other ideas? Is this going to cost me a replacement?

Posted on Apr 3, 2018 4:43 PM

Top-ranking reply

jculleny

Level 1

4 points

Posted on Jun 11, 2018 4:50 AM

Hello,

I had the same issue on my iPhone 7. I took my phone to the Apple store and said that I believed my iPhone microphone issue was part of a larger problem that Apple has now recognized. See link: https://www.macrumors.com/2018/05/04/apple-aware-of-iphone-7-mic-issue-ios-11-3/

The technician said they were aware of the issue and that my phone could be replaced out of warranty if a specific error code came up when running diagnostics. The error code has to either say "device could not detect dock" or "accessory not supported" in order for them to replace the phone. Fortunately, my phone had this error code and they replaced it with out question. My sister also had the same problem. She went to a different Apple store and the technician just confirmed that the speaker button was grayed out when making a phone call (described in article). Just this alone was enough for him to replace the phone out of warranty.

Every Apple store is different. I would suggest printing out the article and bring it just in case they attempt to blame you for the microphone no longer working. Just state that your phone has the same exact issues as described in the article and that you would like them to run a diagnostic. Good luck!

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232 replies

eedison

Level 1

9 points

Sep 5, 2018 6:58 PM in response to jmstew20

AARRRGG I am so frustrated!!! The mic worked for literally one hour after the update and now it randomly stopped working! Something is up with the software on these phones!!!

Sep 12, 2018 7:01 PM in response to jmstew20

Same exact thing has happened to me now on 11.4.1

Adkaye

Level 1

4 points

Sep 14, 2018 6:47 AM in response to aprayadav

Completely agree. Very bad business practice. Especially when they absolutely know it’s their issue. I’m done with apple

Broyles5

Level 1

4 points

Oct 29, 2018 9:37 AM in response to kristinafrombirmingham

Did you have to pay for the new phone? How long have you had your broken one?

nudlle

Level 1

10 points

Nov 1, 2018 4:22 AM in response to jmstew20

I'm having same issue, after update ios 12, my iPhone 7 is not a phone

Nov 1, 2018 4:57 PM in response to jmstew20

same issue. what a frustration that people experience this problem since may. No idea what to do

hai178

Level 1

4 points

Nov 18, 2018 7:52 PM in response to nataliafromhuntsville

We need to unite and do something about it. This is a known issue to Apple but they decided to ignore it. Our voice could only be heard if we share this to the world.

Hbgeorge

Level 1

9 points

Nov 19, 2018 7:49 AM in response to hai178

Yes we do, shoild make a facebook page and make it to open public

lyle153

Level 1

9 points

Nov 19, 2018 8:36 AM in response to Hbgeorge

That’s an excellent idea

Nov 19, 2018 3:35 PM in response to hai178

Please let us know when you make the facebook page

This has also happened to me and is so fru

Nov 22, 2018 9:40 AM in response to Hbgeorge

I’ll suport the page, go for it and let us know here.

Broyles5

Level 1

4 points

Nov 26, 2018 8:42 PM in response to 299792458ms

did that fix it?

Broyles5

Level 1

4 points

Nov 26, 2018 8:57 PM in response to jmstew20

has anyone tried IMyFone? it claims that its supposed to fix it, but i don't want to waste time trying it if its not going to work.

Carajo!!

Level 1

4 points

Nov 29, 2018 12:08 PM in response to jmstew20

Same issue here. If Apple phones / or products are only going to last two years I rather buy something else.

dafdmgz

Level 1

4 points

Dec 5, 2018 12:58 AM in response to jmstew20

How do u didn’t to them get u a new one? I have the same problem but they ignore me

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Microphone not working on iPhone 7