Why does my iPhone 7 Plus not sync with the new iTunes update?

Since the new iTunes update my iphone 7 plus will not sync and I cannot add anything to my phone or delete it from itunes.

Posted on Apr 3, 2018 8:50 PM

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Question marked as Top-ranking reply

Posted on Apr 4, 2018 8:33 AM

Before going to the next steps, go to Settings>your name>iCloud>Photos, and make sure that iCloud Photo Library is not turned on. If it has gotten turned on, then turn it off and try your sync again.


If that is not the issue, then you can try the steps that have usually worked in this type of situation:


1. Reset your iPhone by pressing the Power and Volume Down buttons at the same time until the Apple appears (up to 30 seconds). Be certain that you are pressing down on both buttons.


2. Once the Lock screen displays, connect to iTunes and try the sync again. If that doesn't resolve the issue, go to the next step.


3. Connect your device to iTunes, and uncheck the Sync option for photos and movies and sync, then recheck those options and the specific albums or movies you want to sync and try the sync again.


Best of luck,


GB

5 replies
Question marked as Top-ranking reply

Apr 4, 2018 8:33 AM in response to Troysta747

Before going to the next steps, go to Settings>your name>iCloud>Photos, and make sure that iCloud Photo Library is not turned on. If it has gotten turned on, then turn it off and try your sync again.


If that is not the issue, then you can try the steps that have usually worked in this type of situation:


1. Reset your iPhone by pressing the Power and Volume Down buttons at the same time until the Apple appears (up to 30 seconds). Be certain that you are pressing down on both buttons.


2. Once the Lock screen displays, connect to iTunes and try the sync again. If that doesn't resolve the issue, go to the next step.


3. Connect your device to iTunes, and uncheck the Sync option for photos and movies and sync, then recheck those options and the specific albums or movies you want to sync and try the sync again.


Best of luck,


GB

Apr 3, 2018 8:55 PM in response to Troysta747

You are going to have to provide a clearer explanation of what your trouble is.


What do you mean it won't sync? What happens when you try to sync your device to iTunes on your computer?


What do you mean you cannot add anything to your phone? What are you trying to add and how are you trying to add it? And what happens to prevent that from being successful?


And what are you trying to "delete from iTunes"?


We can't help if you don't provide details.


Cheers,


GB

Apr 3, 2018 8:59 PM in response to gail from maine

iTunes music will sync with my phone, but all my folders and albums, videos, movies will not sync and will not move past 4 of 5 steps. The other day everything worked as normal, loaded 1500 pictures and videos from my trip onto computer, into folders and it synced perfect, and always has done. Not since the new update it just wont finish syncing. It just stays on steps 4 of 5 for ages before I have to cancel as my iphone 7 starts getting hot.


Nothing wrong with phone, all updates complete. Phone in perfect order.


Troy

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Why does my iPhone 7 Plus not sync with the new iTunes update?

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