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Audio stops on airpods

Hi there, is anyone else having issues where the airpods no longer transmits audio. For example, I'm listening to a podcast & the audio frequently just drops, the podcast is still playing just goes silent. The airpods still appear connect and the app needs to be restarted to get audio again. Really annoying, it might be more that just the airpods however that's where I notice it. This never happened prior to the most recent update to 11.3, never happened before.

iPhone 7, iOS 11.3

Posted on Apr 4, 2018 12:48 AM

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Question marked as Top-ranking reply

Posted on Apr 19, 2018 11:47 AM

Ok, so just had it happen again with no other apps open outside of the Music app...


Seemed to occur a few moments after I put my phone down after looking at it. Perhaps it has to do with some program that gets triggered when the screen shuts off automatically?


With how frequently this is occurring now it's starting to get highly annoying.

69 replies

May 30, 2018 12:35 PM in response to vatoemperor

Same here ,I even unpaired the AirPods in the Bluetooth lists before I did the update.I played about 5 songs on one album with only a couple of hesitations but the next album I have to disconnect and reconnect Bluetooth about 8 times ,if anything it got worse.During podcasts you can pause forward and back 15 seconds (or whatever your setting is) and then it play it will work again.However skipping tracks in music doesn’t fix issue.

Jun 12, 2018 3:09 AM in response to daniellefrommonroe

Same here. ***** when out on a run and then no music. AirPods have been their best new product in years and now they’re messed up like everything else they do recently. On a side note, their fix for an audio CarPlay issue with audio distortion isn’t fixed in 11.4 like they said. No wonder iOS12 is all about stability. I hope that’s the case.

Jun 14, 2018 10:38 AM in response to mowatb

Having the same problems described by others here - dropping sound while listening to Apple Music, garbled "underwater" sounds on call. Often seems to happen 30-60 seconds into the first song I listen to or a minute or so into a new phone call. Tried resetting phone and disconnecting/reconnecting Airpods but have not tried factory restore of the phone yet. I'm on an iPhone 7 with iOS 11.4 I can restore sound by taking both Airpods out and then putting them back in and restarting or by switching audio output to phone and then back to Airpods. It's very frustrating - I've started going back to my wired headset for important client calls because I can't trust the Airpods.

Jun 14, 2018 11:54 AM in response to elsigirl

"It's very frustrating - I've started going back to my wired headset for important client calls because I can't trust the Airpods."


Yes, agreed. I use wired headset for ALL calls since it happens on every call and is annoying and frustrating.


I use the airpods for podcasts and music, until restarting it gets annoying enough where I just play it through the speaker. It's unreal how two Apple products can't work together...

Jun 16, 2018 3:19 PM in response to Jason5101

update:

My bother has AirPods he uses with his iPhone 7+ and does not experience this issue. We unpaired his AirPods from his phone and unpaired my AirPods from my phone. We paired his AirPods (which have never had this issue) with my phone and the issue began happening immediately. We also paired my problem AirPods with his phone and the issue did not happen at all. So, it's not an issue with AirPods, it must be an iOS issue. I don't think it's a hardware problem with my phone because the issue began happening immediately after updating to iOS 11.3 and no subsequent updates have resolved it.



his phone 11.3.1 (15E302)

my phone 11.4 (15F79)

Jun 18, 2018 1:42 PM in response to mowatb

Me too. Just got my new AirPods for Father’s Day filled with hope and joy. My son can listen to music on Pandora with an old LG phone with broken screen and technology from two different companies via Bluetooth but I can’t get the job done with IPhone 7, Apple Music and AirPods. I pulled my wired ear buds out of the garbage and guess I will use them if I want to listen to music on an airplane and have my screen off to save battery llife. I even did my 11.4 update and my Apple Music still skips like old CD’s. I feel like I am 16 again. Only watching **** on a scrambled Cinemax channel could bring me any more joy right now. I love paying premium prices for crap that doesn’t work. Great times.... I hope all the money i have given to apples built a great mothership corporate office. When the novelty of running into glass walls wear off maybe you get functionality up on 11.5. I will be on the watch for it every day so I can fix my expensive system and stop my LG Android loving sin from laughing at me.

Jun 18, 2018 1:53 PM in response to Chris999999

"My son can listen to music on Pandora with an old LG phone with broken screen and technology from two different companies via Bluetooth but I can’t get the job done with IPhone 7, Apple Music and AirPods."


Haha.


You're right. If you want to listen to music via bluetooth, the only way you CAN'T do it is by using all Apple products. Either the phone or the earpieces (or both) have to be from some other company to have it work.


iPhone + third-party earpieces = OK

Android phone + Apple Airpods = OK

Android phone + third-party earpieces = OK

iPhone + Apple Airpods = NOT OK

Aug 10, 2018 3:44 PM in response to mowatb

I'm running iOS 11.4.1 and I'm having this exact problem with my AirPods. As mentioned numerous times in this thread, disconnecting and reconnecting to the AirPods via the airplay dialog seems to temporarily fix the issue. But I've also noticed that during the lapse in audio, the music is still playing in the music app and the double tap play/pause still works. Sometimes activating siri brings it back to life.

Aug 19, 2018 7:55 AM in response to mowatb

I am having the same issues as everyone else. AirPod are about 2 weeks old. I’m running 11.4.1 on an iPhone 7+. What is frustrating is the lack of acknowledgement from Apple that I could find that this is an issue they will be addressing.


Anyone able to find news or an Apple support thread about this with a response from Apple?

Audio stops on airpods

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