Apple Watch 3 not pairing

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Level 1

8 points

Apple Watch 3 not pairing

I tried to use my apple watch (3) after 4 weeks of inactivity and it stopped connecting to my phone. BTW, I had a iPhone (7) software update from 11.1 to 11.3 while the watch was not being used. I tried doing a hard reset on the watch and when I try to pair after reset, the pairing doesn't stay. The phone is able to detect the watch, gets paired using viewfinder but on the next screen where it asks to "Restore from Backup" or "Setup as new Watch", it fails. No matter what choice I make, the pairing fails. Attached are screenshots:

The watch is stuck on the following screen:

I have tried all the methods of rebooting phone or erasing the watch but nothing worked.

Apple Watch Series 3, iOS 11.3

Posted on Apr 4, 2018 1:36 PM

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Answer 1

Stewie3G

Level 2

368 points

Apr 4, 2018 2:59 PM in response to satwinderSrd

Good afternoon.

I see you tried several things but I am not clear on which instructions you followed. I am also not sure at what point your are now, so here are the details instructions.

First to Restart or Force restart tour watch.

https://support.apple.com/en-us/HT204510

Even if your are sure your watch was unpaired.

Unpair

https://support.apple.com/en-us/HT204568

Pairing

Set up your Apple Watch - Apple Support

I also noticed that there is no Bluetooth icon in your status bar on your screen shot, this would be the obvious cause if your Bluetooth is indeed off.

If nothing does it I would contact Apple support or the Genius bar.

Contact - Official Apple Support

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Answer 2

satwinderSrd Author

Level 1

8 points

Apr 4, 2018 2:16 PM in response to Roger Lier1

Thanks for the reply. I already tried reinstalling the watch app on phone and it didn't work. I also tried pairing the watch my wife's phone and it did the same 😟. Problem seems to be in the Watch OS and I have no way to upgrade it.

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Answer 3

satwinderSrd Author

Level 1

8 points

Apr 5, 2018 2:19 AM in response to Stewie3G

Thanks for the reply. I tried again all the steps above and nothing worked. My bluetooth was ON and tried to pair it from different phones too but same result. It connects and then in few seconds it fails.

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Answer 4

Apr 4, 2018 1:56 PM in response to satwinderSrd

See the solution to what sounds like the same problem in my post above Watch update fails, now watch is unusable

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Answer 5

Apr 4, 2018 2:31 PM in response to satwinderSrd

Wow! Maybe it is time to call Apple at (800) 275-2273 and ask them if this is a known issue before wasting more time like I did.

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Apple Watch 3 not pairing

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