I accidentally Sim Locked my new iPhone 7.

The SIM card which came with my phone on contract wasn’t appearing/working during setup, so I used the old SIM card from my old phone to just check it was working. It then let me past the setup but what I didn’t realise until after is that it locked my phone to O2 network and not BT which I am paying a contract for. Anybody able to help on how I could fix this, and I’m not too bothered about breaking my warranty as long as it fixes it so I can use my new plan with my phone. Thanks in advance. I am using IOS 11 I believe as it is the most recent update.

Posted on Apr 4, 2018 8:18 PM

Reply
5 replies

Apr 4, 2018 8:39 PM in response to HeelBoiiBm

HeelBoiiBm wrote:


The SIM card which came with my phone on contract wasn’t appearing/working during setup, so I used the old SIM card from my old phone to just check it was working. It then let me past the setup but what I didn’t realise until after is that it locked my phone to O2 network and not BT which I am paying a contract for. Anybody able to help on how I could fix this, and I’m not too bothered about breaking my warranty as long as it fixes it so I can use my new plan with my phone. Thanks in advance. I am using IOS 11 I believe as it is the most recent update.

You contact O2, only the carrier that the phone is locked to is authorized to unlock it.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I accidentally Sim Locked my new iPhone 7.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.