Just updated to Mac 10.12.6.
Lost ability to scroll messages on Mac 10.12.6. iPhone 7 iMessage no problem.
Able to send and received iMessages from Mac but not able to scroll past messages, but iPhone allows scrolling to view past messages.
Any clue how to fix?
Thanks-Mike
MacBook Pro with Retina display, macOS Sierra (10.12.6)
Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.
Isolating an issue by using another user account
Safe Mode - About El Capitan
also Sierra
Safe Mode Startup – El Capitan. also Sierra
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.
Isolating an issue by using another user account
Safe Mode - About El Capitan
also Sierra
Safe Mode Startup – El Capitan. also Sierra
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
Hi,
I would check the folder ~/Library/Messages
If there are 7 files in here and there are three with "incompatible" in the name then the "History" of any chat might curtailed.
That is to say that the mac has started "saving" the info again and you current usable history from those file may not be enough to allow the chat to Scroll
To access the folder, open Finder Window
Use the GO Menu whilst holding down th ALT/Option Key
Select the Library that appears and navigate to Messages.
8:46 pm Saturday; April 7, 2018
Hi,
I had missed the yes to the question about a Trackpad that was ahead of the Etresoft printout.
Well there is no setting in Messages > Preferences to use the Arrow keys.
There is also no Menu item to Enable or Disable this function.
Does CMD and the Arrow keys do anything ?
For me this rushes the scroll to the bottom or top depending on the Arrow key.
This still works in High Sierra whereas it seems the regular Arrow Key Scroll disappears as you seem to be experiencing.
I have OS X 10.12.6 on my Sierra computer and it scrolls in Messages using the Arrow keys.
I would try changing the size of the window.
And the CMD key move above just to see if either of these kick it in to gear so to speak. (it does not in High Sierra)
I find it hard to think that this Function changed for later downloads of OS X 10.12.6 compared to Early adopters.
You could also try a NVRAN reset
How to reset NVRAM or PRAM on your Mac - Apple Support
This may bring back the function.
Lastly you could try running the update again or doing a Restore from the Internet to see if the app gets the function back.
This thread is already tagged for Messages.
8:18 pm Sunday; April 8, 2018
Can you scroll using two fingers on the trackpad to control the cursor ?
yes and here is the report from the program you suggested.
EtreCheck version: 4.1.4 (4A203)
Report generated: 2018-04-05 13:12:44
Download EtreCheck from https://etrecheck.com
Runtime: 2:27
Performance: Excellent
Problem: Other problem
Description:
Unable to Scroll in iMessages and even your License screen my arrow keys would not scroll
Major Issues:
Anything that appears on this list needs immediate attention.
Adware- Adware detected.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Time Machine auto backup disabled- Time Machine auto backups are disabled.
Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.
32-bit Apps- This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Pro (Retina, 15-inch, Late 2013)
MacBook Pro Model: MacBookPro11,2
1 2 GHz Intel Core i7 (i7-4750HQ) CPU: 4-core
8 GB RAMNot upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 ok
BANK 1/DIMM0
4 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 520
Video Information:
Intel Iris Pro - VRAM: 1536 MB
Color LCD 2880 x 1800
Drives:
disk0 - APPLE SSD SM0256F 251.00 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x2 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [Core Storage Container] 250.14 GB
disk1 - Macintosh HD (Journaled HFS+) 249.77 GB
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
Mounted Volumes:
disk1 - Macintosh HD 249.77 GB (135.03 GB free)
Journaled HFS+
Mount point: /
Network:
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
2 IPv6 addresses
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 39.93 GB available
System Software:
macOS Sierra 10.12.6 (16G1314)
Time since boot: Less than an hour
System Load: 2.57 (1 min ago) 2.37 (5 min ago) 1.64 (15 min ago)
Configuration Files:
File /etc/sysctl.conf exists but not expected
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Adware:
Launchd: ~/Library/LaunchAgents/com.macmechanic.mmhlpr.plist
Reason: Adware name match
Executable: ~/Library/Application Support/mmc/mmhlpr.app/Contents/MacOS/mmhlpr
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.avg.userinit.plist
Executable: /Library/Application Support/AVGAntivirus/hub/userinit.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist
Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avg.update.plist
Executable: /Library/Application Support/AVGAntivirus/components/update/update.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avg.uninstall.plist
Executable: /Library/Application Support/AVGAntivirus/hub/autouninstall.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.avg.home.userinit.plist
Executable: ~/Library/Application Support/AVGAntivirus/hub/userinit.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avg.init.plist
Executable: /Library/Application Support/AVGAntivirus/hub/init.sh
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
40 32-bit apps
Kernel Extensions:
/Library/Application Support/AVGAntivirus/components/fileshield/signed
[Loaded] AVGFileShield.kext (AVG Technologies CZ, s.r.o., 4.0.0 - SDK 10.12)
/Library/Application Support/AVGAntivirus/components/proxy/signed
[Loaded] AVGPacketForwarder.kext (AVG Technologies CZ, s.r.o., 2.1 - SDK 10.12)
/System/Library/Extensions
[Not Loaded] MaxtorPowSecDriver.kext (4.3.16)
[Not Loaded] com_cy_driver_USB_Device.kext (1.4.0)
[Not Loaded] IOFireWireMxBt.kext (4.2.6)
System Launch Agents:
| [Not Loaded] | 7 Apple tasks |
| [Loaded] | 177 Apple tasks |
| [Running] | 101 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 42 Apple tasks |
| [Loaded] | 173 Apple tasks |
| [Running] | 102 Apple tasks |
| [Other] | 2 Apple tasks |
Launch Agents:
| [Running] | com.avg.update-agent.plist (AVG Technologies CZ, s.r.o. - installed 2018-02-12) |
| [Loaded] | com.avg.userinit.plist (? 59a6db8e - installed 2018-02-12) |
| [Loaded] | com.oracle.java.Java-Updater.plist (? e7e642be - installed 2015-10-06) |
Launch Daemons:
| [Running] | com.avg.update.plist (? 7a885bf0 - installed 2018-02-12) |
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-05-08) |
| [Loaded] | com.avg.init.plist (? d34ba41 - installed 2018-02-12) |
| [Not Loaded] | com.actualtechnologies.odbcdriver.atsqlsrv.plist (? 6054ae87 - installed 2015-03-31) |
| [Loaded] | com.avg.uninstall.plist (? ced238bd - installed 2018-02-12) |
| [Loaded] | com.adobe.fpsaud.plist (? 2afb3af7 - installed 2017-10-20) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2013-09-13) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2015-10-06) |
User Launch Agents:
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) |
| [Other] | com.macmechanic.mmhlpr.plist (Adware - installed ) |
| [Running] | com.hp.devicemonitor.plist (HP Inc. - installed 2017-08-29) |
| [Loaded] | com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2018-03-05) |
| [Loaded] | com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-07-08) |
| [Loaded] | com.avg.home.userinit.plist (? 0 - installed 2018-02-12) |
User Login Items:
iTunesHelper Application (Apple, Inc. - installed 2018-03-31)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (Dropbox, Inc.
(/Applications/Dropbox.app)
HP Device Monitor SMLoginItem (HP Inc. - installed 2017-10-26)
(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpe rs/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)
Internet Plug-ins:
nprtAudioVideoPlugin: rtAudioVideoPlugin_x86_64 0.8.878 (installed 2016-09-14)
FlashPlayer-10.6: 27.0.0.183 (installed 2017-11-10)
QuickTime Plugin: 7.7.3 (installed 2018-04-01)
Flash Player: 27.0.0.183 (installed 2017-11-10)
JavaAppletPlugin: Java 8 Update 66 build 17 (installed 2016-05-03)
SharePointBrowserPlugin: 14.7.3 (installed 2017-05-08)
3rd Party Preference Panes:
Flash Player (installed 2017-10-20)
Java (installed 2016-05-03)
Time Machine:
Skip System Files: No
Mobile backups: No
Auto backup: No
Volumes being backed up:
Destinations:
S****e [Local] (Last used)
Total size: 496.86 GB
Total number of backups: 5
Oldest backup: 2018-03-29 21:55:25
Last backup: 2018-03-31 16:45:31
Top Processes by CPU:
| Process (count) | Source | % of CPU |
| mdworker (15) | Apple | 23 |
| WindowServer | Apple | 6 |
| kernel_task | Apple | 2 |
| apsd | Apple | 1 |
| accountsd | Apple | 1 |
Top Processes by Memory:
| Process (count) | Source | RAM usage |
| kernel_task | Apple | 736 MB |
| mdworker (15) | Apple | 506 MB |
| Dropbox (3) | Dropbox, Inc. | 241 MB |
| MTLCompilerService (8) | Apple | 228 MB |
| com.apple.WebKit.WebContent | Apple | 203 MB |
Top Processes by Network Use:
| Process | Source | Input | Output |
| Dropbox | Dropbox, Inc. | 86 KB | 162 KB |
| mDNSResponder | Apple | 105 KB | 24 KB |
| apsd | Apple | 26 KB | 23 KB |
| com.avg.daemon | AVG Technologies CZ, s.r.o. | 19 KB | 3 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy usage (0-100) |
| WindowServer | Apple | 4 |
| apsd | Apple | 1 |
| accountsd | Apple | 0 |
| Dropbox (3) | Dropbox, Inc. | 0 |
| AppleIDAuthAgent | Apple | 0 |
Virtual Memory Information:
| Available RAM | 4.14 GB |
| Free RAM | 24 MB |
| Used RAM | 3.86 GB |
| Cached files | 4.11 GB |
| Swap Used | 0 B |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Memory Clean | 6.4 | 2018-03-31 |
End of report
Adware:
Launchd: ~/Library/LaunchAgents/com.macmechanic.mmhlpr.plist
Reason: Adware name match
Executable: ~/Library/Application Support/mmc/mmhlpr.app/Contents/MacOS/mmhlpr
You have adware installed.
Download this program which was written by Thomas Reed, a long time poster. The program will do the work for you which makes it easy. There is no reason to leave it installed once troubleshooting is finished. The free version doesn't update itself. If you need it again, you can download it again. If that doesn't work, try the manual instructions.
Malwarebytes Anti-Malware for Mac 10.10 and later
https://www.precisesecurity.com/hijacker/remove-mac-mechanic
I would uninstall AVG. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files. Most long time posters recommend not using antivirus software or cleaning software such as CleanMyMac.
Thanks Eric, I removed the Adware and still have no Scrolling using Arrow Keys in iMessage. I am able to scroll using arrow keys (Up/Down) with other programs.
Is this an issue with iMessage or what are your thoughts?
Thanks-Mike
Thanks Eric, Do you think this has anything to do with the Arrow keys not scrolling in iMessages?
You are welcome. Are you asking about the adware or the antivirus? Either one might, but I don't know for sure since I can't test on my computer.
You are welcome. Since it is working everywhere else, it appears to be a Messages problem.
Thanks, I will post there then.
You are welcome.
Thanks Ralph, I am able to scroll using the Trackpad. My issue is I am not able to scroll up or down the list of messages using the Arrow Keys. I lost this when upgrading to Mac 10.12.6.
Hi Eric,
I did as suggested, same issue in another admin account, same issue in safe mode. It appears that the Arrow keys do not work with iMessages but they work fine in scrolling this message board.
Mike
iMessage Scrolling on Mac 10.12.6
