Kernel Panics and System Crashes

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Level 1

9 points

Kernel Panics and System Crashes

So recently I decided to attempt at torrenting an application but ended up getting a virus. My system shut down due to a kernel panic and I thought "okay no big deal, I'll run Norton and MalwareBytes." Long story short, Norton causes more kernel panics, MalwareBytes doesn't detect anything and I take my computer to an Apple authorized retailer. The only solution was a hard reset and reinstall of OSX High Sierra, which I did. My computer was running smoothly for about a day but then another kernel panic happened. I looked on the Apple forums and found a thread that mentioned EtreCheck. I installed EtreCheck and ran it. I got a kernel panic on the first run, but the second scan went through and was able to give me a report. I also went in to console and looked at the kernel reports logged there. Here are the EtreCheck reports and console reports:

Latest kernel panic:

Kernel Report - Google Docs

Latest EtreCheck report:

EtreCheck report - Google Docs

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.4)

Posted on Apr 5, 2018 9:57 AM

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Answer 1

etresoft

Level 9

56,698 points

Apr 5, 2018 10:25 AM in response to SirChocolate

Hello SirChocolate,

Your hard drive controller is failing. You should take your machine to an Apple Store or Authorized Apple Service Centre.

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Answer 2

etresoft

Level 9

56,698 points

Apr 5, 2018 11:52 AM in response to SirChocolate

It is most definitely a hardware issue.

Did you take it to an Apple Store or an Authorized Apple Service Centre? It doesn't matter too much. Wherever you took it before, take it somewhere else next time.

Your hard drive controller is failing. There is no software conflict. Is this machine still under warranty? If so, act quickly while it is still covered.

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Answer 3

John Galt

Level 10

155,828 points

Apr 5, 2018 10:20 AM in response to SirChocolate

Although there are no macOS viruses, if you choose to host a torrent client you must accept the possibility of either intentionally or inadvertently installing Mac malware as a consequence.

There is no software product—including "Norton" or "Malwarebytes"—capable of providing absolute protection against that very likely possibility, if you choose to download or host torrents. Don't even bother using them. They won't help.

You can copy and paste the contents of both the kernel panic and Etrecheck reports here. There is no need to use Google (and I did not read them).

Please understand that I am not criticizing your decision to host download torrents—it's your Mac to use as you see fit—I am just pointing out the utter futility of relying upon non-Apple software to protect your Mac from the threats you invite by doing so.

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Answer 4

SirChocolate Author

Level 1

9 points

Apr 5, 2018 11:27 AM in response to etresoft

Hi etresoft,

I already have taken it into an Apple authorized store, but it isn’t a hardware issue. All their tests came back clear and they were the ones who told me that only a hard reset and reinstall of macOS High Sierra was the only fix

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Answer 5

SirChocolate Author

Level 1

9 points

Apr 13, 2018 11:18 AM in response to John Galt

They told me to erase my disk from disk utility in recovery mode. I've played around quite a bit in disk utility so I knew exactly how to do it. After the hard reset and fresh install of High Sierra, the panics have definitely decreased in frequency but still happen on a rare occasion.

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Answer 6

SirChocolate Author

Level 1

9 points

Apr 9, 2018 12:20 PM in response to etresoft

I took it to an Authorized Apple Service Center. They ran hardware checks on my mac right in front of me using Apple's software and everything came back clear and in excellent condition.

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Answer 7

etresoft

Level 9

56,698 points

Apr 9, 2018 1:35 PM in response to SirChocolate

Did you discuss the kernel panics?

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Answer 8

SirChocolate Author

Level 1

9 points

Apr 13, 2018 7:08 AM in response to etresoft

Yes. They looked at hardware after I told them about the panics and when I picked the computer up, they said it was almost definitely a software related problem and that I should reinstall macOS High Sierra and hard reset.

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Answer 9

etresoft

Level 9

56,698 points

Apr 13, 2018 8:11 AM in response to SirChocolate

SirChocolate wrote:

Yes. They looked at hardware after I told them about the panics and when I picked the computer up, they said it was almost definitely a software related problem and that I should reinstall macOS High Sierra and hard reset.

That's too bad. It is absolutely a hardware problem - no doubt whatsoever.

Is the machine still covered by a warranty? Did you take it to an Apple Store or an Authorized Apple Service Centre? Maybe try a another place. If you still have any warranty left on this machine, then try very hard before your warranty expires.

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Answer 10

John Galt

Level 10

155,828 points

Apr 13, 2018 10:33 AM in response to SirChocolate

SirChocolate wrote:

... they said it was almost definitely a software related problem and that I should reinstall macOS High Sierra and hard reset.

Did they explain just how to perform a "hard reset"?

Assuming you accomplished it, what was the outcome of their proposed remedy?

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Kernel Panics and System Crashes

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