iTunes won't open again if it has already been closed

Since today (April 5, 2018), iTunes won't open again after I've already closed it. I've found other threads elsewhere which attribute the problem to APSDaemon.exe. I've removed APSDaemon.exe and also APSDaemon_main.dll from their default file path (C:\Program Files (x86)\Common Files\Apple\Apple Application Support) and have stuck it somewhere else for safekeeping. When I run iTunes the first time, I can confirm APSDaemon isn't running anymore; however, iTunes still won't open again once I close it, at least not until I reset my computer.

iPhone 6, iOS 11.3

Posted on Apr 5, 2018 6:06 PM

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7 replies

Apr 6, 2018 2:37 AM in response to DarkMarxSoul

If iTunes is apparently installed correctly try the following in turn until iTunes opens/closes/reopens/connects to the store/operates normally:


  • Remove any SD card that might be in a card reader.
  • Exit the BTTray.exe Bluetooth utility if installed.
  • Locate the shortcut for iTunes, right-click on it, and select Run as administrator. Doing this once may fix certain launch issues. Some users were finding that with the 12.6.1.25 build, for example, they had to use this method every time and modified the shortcut accordingly.
  • Try holding ctrl+shift as you launch iTunes so it opens in safe-mode. Again doing this once may sometimes help.
  • Try disconnecting your computer from the Internet before running iTunes.
  • Delete the iTunes shortcuts from the start menu, desktop, task bar, or similar, then repair iTunes from the programs and features control panel.
  • Try Fix unexpected quits or launch issues in iTunes for Windows - Apple Support and test the behaviour in a different user profile or with a different library. If the problem only exists in your profile it may be possible to delete some of the iTunes preference files which it would seem that iTunes may be choking on. We can go into details later if the issue is limited to your own profile.
  • Temporarily disable any non-Microsoft anti-virus and see if that has any impact on the behaviour.
  • See Repair security permissions for iTunes for Windows in case security permissions are causing a problem.
  • See the second box in Troubleshooting issues with iTunes for Windows updates for detailed tear down and rebuild advice. Disable any non-Microsoft anti-virus software when reinstalling and run the installer as the administrator.
  • Or see the iTunes installers section of the troubleshooting tip and reinstall the last version that worked correctly for you. Note that iTunes 12.6.4.3 is the minimum version required for devices running iOS 11.


tt2

Apr 9, 2018 12:55 PM in response to DarkMarxSoul

No you cannot change the solved status. Someone else has made the connection between this issue and connecting your device. Indeed now that I think about I probably had the same problem at work the other day without clocking it. At the point the best you can do is either live with it or roll back. It would also help if you used Feedback - iTunes - Apple to let Apple know about your experience of issues with this build.


tt2

Apr 9, 2018 12:47 PM in response to turingtest2

Hello again turing. I don't know how this is possible, but the issue seems to be resolved and iTunes is consistently able to start up again. This is weird considering I didn't actually do anything. If the problem appears again I will follow your advice and backtrack to a previous version. Thank you for your help.


EDIT: Actually, this is really embarrassing, but no it hasn't been. iTunes will start up as many times as I want it to, as long as my iPhone is not connected to my computer and therefore viewable on iTunes, but once it is, iTunes will only start up once. Removing the phone and trying to start up iTunes doesn't solve the problem. I will go to a previous version like you said and see if that helps. The problem isn't solved, though, and I don't think I can remove the "solved" status.

Apr 7, 2018 6:24 PM in response to turingtest2

Hello turing, thank you for your assistance. I tried bullets 1-9 and none of them had any effect on the problem. I did a complete removal and installation of iTunes as per bullet 10, and initially it seemed to have solved the problem; however, upon adding my music library and playlists back into iTunes, the problem appears to persist. I'm wary about doing the last thing and reverting back to a previous version of iTunes until it's been established that there is seriously no other solution available to me.

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iTunes won't open again if it has already been closed

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