Photos App not able to save photos from WhatsApp or WeChat

Sometime in the not distant past, the Apple Photos app has lost the ability to save photos from WhatApp or WeChat that have been downloaded into my camera roll. Any solutions to solve this frustrating problem? I haven't found any relevant solutions online. Screenshot below if it helps. Thanks in advance.


User uploaded file


User uploaded file

MacBook Air, OS X Mountain Lion (10.8.4), Brand New Device

Posted on Apr 6, 2018 5:39 PM

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7 replies

Apr 7, 2018 10:22 AM in response to B Parsons

and

How are you trying to import these to Photos for Mac?

And from where


The error you posted is not concerning a photo at all - it is concerning an MP4 file - a video format not a photo format


It looks like the real reason is that the file does not exist at the import path indicating either an issue with the source or the path


MP4 is supported for Photos

File types that you can use with iCloud Photo Library

Your photos and videos are stored in iCloud exactly as you took them. All of your images are held in their original formats at full resolution — HEIF, JPEG, RAW, PNG, GIF, TIFF, HEVC, and MP4, as well as special formats you capture with your iPhone, like slo-mo, time-lapse, 4K videos, and Live Photos.


LN

Apr 14, 2018 8:30 PM in response to B Parsons

I've tried reseting both my phone and computer, several times... still has same problem.


As a test, I've used Apple Photos app to download a photo from my camera roll (downloaded to camera roll by WhatsApp). I received an error message... (see below image).


Then I went to my camera role and forwarded the same image to myself via email then saved it to my desktop... It is a JPG file and should have not problem transferring to my archives by Apple Photos app (see below image)... But in fact it does.


Anyone else having this same problems with most updated OS and OSX software and whatsapp/wechat when trying to preserve/backup your files?


User uploaded file

User uploaded file

Apr 15, 2018 5:25 AM in response to léonie

Thanks. This might be cause for some reason. The photos library I am using is on an external drive (plenty of remaining free space). Which worked will all media (from my camera and whatapp sent images) until recently.


Tonight, I used the Apple Photos app to backup all my wife’s pics to a photos library on her Mac Book. The same problem was not encountered.

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Photos App not able to save photos from WhatsApp or WeChat

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