Sometime in the not distant past, the Apple Photos app has lost the ability to save photos from WhatApp or WeChat that have been downloaded into my camera roll. Any solutions to solve this frustrating problem? I haven't found any relevant solutions online. Screenshot below if it helps. Thanks in advance.
MacBook Air, OS X Mountain Lion (10.8.4), Brand New Device
If you haven't already, try restarting both phone and your Macbook as that often corrects 'faults'.
and
How are you trying to import these to Photos for Mac?
And from where
The error you posted is not concerning a photo at all - it is concerning an MP4 file - a video format not a photo format
It looks like the real reason is that the file does not exist at the import path indicating either an issue with the source or the path
MP4 is supported for Photos
File types that you can use with iCloud Photo Library
Your photos and videos are stored in iCloud exactly as you took them. All of your images are held in their original formats at full resolution — HEIF, JPEG, RAW, PNG, GIF, TIFF, HEVC, and MP4, as well as special formats you capture with your iPhone, like slo-mo, time-lapse, 4K videos, and Live Photos.
LN
It may be problem with the location of your Photos Library.
Where is your Photos Library stored on your Mac? Is it in your Pictures folder or Documents folder or on an external drive?
And are you using iCloud Drive in any way? Are your Desktop and and your Documents folder synced with iCloud Drive?
We need accurate details
You state that you have OS X 10.8.4 - Is that correct? what version of IOS do you have on your phone? How are you trying to import these to Photos for Mac?
LN
Using all the most current Apple software.
MacBook Pro running MacOS High Sierra 10.13.4
Iphone running iOS 11.3
Handing photos/videos using the Apple Photos application that comes stock on the Macs.
I've tried reseting both my phone and computer, several times... still has same problem.
As a test, I've used Apple Photos app to download a photo from my camera roll (downloaded to camera roll by WhatsApp). I received an error message... (see below image).
Then I went to my camera role and forwarded the same image to myself via email then saved it to my desktop... It is a JPG file and should have not problem transferring to my archives by Apple Photos app (see below image)... But in fact it does.
Anyone else having this same problems with most updated OS and OSX software and whatsapp/wechat when trying to preserve/backup your files?
Thanks. This might be cause for some reason. The photos library I am using is on an external drive (plenty of remaining free space). Which worked will all media (from my camera and whatapp sent images) until recently.
Tonight, I used the Apple Photos app to backup all my wife’s pics to a photos library on her Mac Book. The same problem was not encountered.
Photos App not able to save photos from WhatsApp or WeChat
