I can not pair my apple watch for the first time

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Level 1

39 points

I can not pair my apple watch for the first time

Hello guys,

I have an apple watch brand new that i just bought last year and I'm trying to pair it with my iphone (IOS 11.2.6) and I can't do it.

My steps are the following:

1. On the iwatch:

- select the languaje: english

- choose region: united states

- It appear a message: 'Open Apple Watch app on your iPhone and tap start Pairing'

- I press the button start pairing......

2. On my iphone:

- Open the watch app

- Pair new watch

>> I align the iphone camera with the iwatch and then they paired.

On my iphone screen appear: "Update your Apple Watch. To finish pairing, your Apple Watch must be running the latest version on watchOS" > Update Now (I clic the button)

and appear the following:

watchOS 3.1.3

Your software is up to date.

waoh.... I can't do nothing !!! My iwatch have some kind of locked screen...I the only way to change that is unpairing my iphone and the cicle start over again.....

What could I resolve this issue ?? Help me please.

Regards,

ACP

Apple Watch Series 2, watchOS 3.1.3, null

Posted on Apr 8, 2018 6:03 AM

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Answer 1

Top-ranking reply

chris_g1

Community Specialist

Apr 9, 2018 10:50 AM in response to AmalioC

Hi AmalioC,

I understand that you are trying to pair your Apple Watch Series 2 with your iPhone, and it asks you to update your Apple Watch, but then your Apple Watch tells you that it's up to date. I'm happy to provide some help for this issue.

I recommend going through the excellent troubleshooting steps provided by Jonathan UK in the Apple Support Communities thread below:

Apple watch stuck on update while pairing | Official Apple Support Communities

Hi

The latest software version for Apple Watch is currently watchOS 3.2.

The following steps may help (try again after each):

On your iPhone, in the Watch app, go to: My Watch > General > Usage > Software Update - delete any update file, if one is shown.

Delete any beta profiles that may be installed for your iPhone and/or Apple Watch and then restart both devices after doing so.

Restart both your iPhone and your Apple Watch (normally):

Close the Watch app on your iPhone:

Double-click the Home button, then swipe up on the Watch app preview to close it.

Turn both devices off together, then restart your iPhone first;

Restart your iPhone, iPad, or iPod touch - Apple Support

Restart your Apple Watch - Apple Support

Unpair and re-pair your Apple Watch (which updates watchOS as part of the process):

The Watch app on your iPhone takes a backup of your watch when unpairing via the app. Choose to Restore from Backup when offered the option during set up. Most data and settings will be restored, with some exceptions (eg Apple Pay cards, passcode).

Unpair your Apple Watch and iPhone - Apple Support

Set up your Apple Watch - Apple Support

More information:

Update the software on your Apple Watch - Apple Support

His reply states that the latest version is watchOS 3.2, but since then watchOS 4 has come out. The steps that he's provided should still be helpful for your issue.

Thanks for using the Apple Support Communities. Cheers!

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Answer 2

AmalioC Author

Level 1

39 points

Apr 9, 2018 6:52 PM in response to chris_g1

Hi Chris,

Thank you very much for your response. But the only thing regarding your response is that I can not go to My Watch > General > because that is not possible. The only possibility is General > Start Pairing.... I don't have other options.

Thanks

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Answer 3

Branta_uk

Level 7

32,892 points

Apr 9, 2018 7:15 PM in response to AmalioC

Amalio, you seem to have two threads running on the same topic. I can not pair my apple watch for the first time

It it will be much easier for you and those trying to help if you keep all discussion in one thread. I’m not sure if the moderators can merge the two without causing chaos, so I’ve linked the other one above.

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I can not pair my apple watch for the first time

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